Return or exchange a gift or gift card
At a Store
To return or exchange a gift purchased in a store or online, bring the gift and your gift receipt to the Customer Service Desk of any Kohl's store near you.
By Mail
If your gift arrived by mail from Kohl's, you can return it by mail. Just fill out the return form that accompanied your gift and pack the merchandise and receipt in a sturdy box. Apply the supplied return label. Include tags for all items and remember items should not be worn or used. Please send all shipments prepaid.
Your gift will be credited* to the account used to make the purchase, unless you indicate otherwise. To receive a credit to a different credit card account, complete the credit/payment method section of the Return & Exchange form that accompanied the gift. Please note: To avoid return shipping and handling costs, please return your gift to a Kohl's store near you.
*Please allow approximately 10 days for your credit to be applied to your credit card after the return/exchange has been processed at our fulfillment center. To avoid delays, please return your gift to a Kohl's store near you.
Unfortunately, we're not able to accept returns by mail for gifts purchased in a store. If your gift was purchased in a store, please return it to the Customer Service Desk of any Kohl's store near you.
We're sorry, but gift cards can't be returned.
Return or exchange my online purchase
At a Store
To return or exchange an item purchased online, bring the item and your receipt to the Customer Service Desk of any Kohl's store near you.
By Mail
Fill out the return form that accompanied your item and pack the merchandise and receipt in a sturdy box. Apply the supplied return label. Include tags for all items and remember items should not be worn or used. Please send all shipments prepaid.
Kohls.com purchases will be credited* to the account used to make the purchase, unless you indicate otherwise. To receive a credit to a different credit card account, complete the credit/payment method section of the Return & Exchange form that accompanied your order. Please note: To avoid return shipping and handling costs, please return your online purchase to a Kohl's store near you.
*Please allow approximately 10 days for your credit to be applied to your credit card after the return/exchange has been processed at our fulfillment center. To avoid delays, please return your online purchase to a Kohl's store near you.
Return or exchange my department store purchase
At a Store
To return or exchange an item purchased online, bring the item and your receipt to the Customer Service Desk of any Kohl's store near you.
Unfortunately, we're not able to accept returns by mail for items purchased in a store. If your item was purchased in a store, please return it to the Customer Service Desk of any Kohl's store near you.
Return or exchange an item without a receipt
No receipt? No problem. Just bring the item you'd like to return or exchange to the Customer Service Desk of any Kohl's store* near you, and we'll take care of the rest.
Without a receipt you'll receive*:
- An even exchange
- A Kohl's Merchandise Credit for the return value of the item
- A credit to your Kohl's Charge if your items were purchased on your Kohl's Charge
- A corporate-issued refund
* Purchases that earn Kohl's Cash coupons or purchases in which Kohl's Cash coupons were tendered may result in an adjusted refund amount and/or decreased coupon value.
Return or exchange an item with a receipt
With a receipt you'll receive*:
- A cash or credit refund based on your method of payment
- An even exchange
- A Kohl's Merchandise Credit
- A corporate-issued refund
* Purchases that earn Kohl's Cash coupons or purchases in which Kohl's Cash coupons were tendered may result in an adjusted refund amount and/or decreased coupon value.
Return or exchange an item with a gift receipt
With a gift receipt you'll receive*:
- A Kohl's Merchandise Credit
- An even exchange
- A corporate-issued refund
* Purchases that earn Kohl's Cash coupons or purchases in which Kohl's Cash coupons were tendered may result in an adjusted refund amount and/or decreased coupon value.
Order Accuracy
Is my shipment insured?
Yes. For your protection, the carriers we partner with insure shipments up to $100. If the total exceeds that amount, Kohl's insures your shipment.
What should I do if my order is damaged when it arrives?
If your order is damaged, we apologize for the inconvenience. Please e-mail Customer Service at general.help@kohls.com (include your order number) or call us toll-free at 866-887-8884 to reorder new merchandise or to be reimbursed.
What should I do if the order I receive is incorrect?
If your order is incorrect, we apologize for the inconvenience.
If you received items that you did not order or if items are missing from your order, please e-mail Customer Service at general.help@kohls.com (include your order number) or call us toll-free at 866-887-8884 to reorder merchandise or to be reimbursed.