My Account Help

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To access your account, simply click sign-in at the top of any page. Enter your sign-in name (e-mail address) and password, and click on go to my account.

Choose one of the following to find out more about that topic:

Personal Information
Order Status & History
Sign-in Information
Billing Information
Payment Information
Ship-to Address & Shipping Method
Your Main Address
Contact Us


 
Personal Information

How do I update my personal information?
How long will my personal information be available in My Account?

How do I update my personal information?
My Account is designed to help you personalize the way you shop Kohls.com. When you registered with Kohls.com, we retained the following information in your personal account.

Your Sign-in Information
  Name and E-mail Address
  Password
  Sign-up for Sale Alerts Preference
   
Your Billing & Payment Information
  Billing Address and Contact Information
  Credit Card Payment Preference (optional)
   
Your Shipping Information
  Ship-to Address(es)
  Shipping Method(s)
  Main Address

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How long will my personal information be available in My Account?
As long as you are an active customer at Kohls.com (a minimum of one purchase per year), your personal information will be retained and available to you in My Account.

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Order Status & History

How do I review my order status & history?
What do the different order status definitions mean?
What's the difference between order status and history?
Are my in-store purchases available to review in order status & history?
How can I track an order that hasn’t been delivered?
Can I cancel an order?

How do I review my order status & history?
As a registered customer, you may track all orders (past and present) at Kohls.com, plus view a detailed history of each order. Just follow these steps:

  1. Click track your order at the top of any page.
  2. Enter your Kohls.com sign-in name (your e-mail address) and the password you entered when you created your Kohls.com account.
  3. You'll see a complete history of your Kohls.com purchases. Click any Order Tracking Number to view the details of that order.

If you have already signed-in, visit my account and click on the link called order status & history to see your Kohls.com order history and/or track an order.

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What do the different order status definitions mean?

Submitted: You've successfully completed the Checkout process at Kohls.com. Your order has been accepted and will be sent for processing soon to ensure your purchase reaches you on time.

In Fulfillment: Our fulfillment center is working hard to fill your order and your package will be sent as soon as possible. Visit Customer Service to find out when you can expect your package(s) to arrive.

After your order is in fulfillment, we are not able to cancel or modify your order.

Partially Shipped: Part of your order has been shipped. The rest of your order will be shipped soon.

Shipped/Complete: Your order has been completely filled and shipped, and your credit card has been billed for all the items we've shipped to you. Visit Customer Service to find out when you can expect your package(s) to arrive.

Cancelled: Your order has been cancelled, and you will not receive any merchandise or be billed for the transaction. Your credit card statement may show a temporary charge, but that charge will be reversed by your credit card company and you will not be billed for this order.

Returned: We've received your returned merchandise and credited your account accordingly.

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What is the difference between order status and history?
As a registered Kohls.com customer, you have the ability to review the status (new, submitted, in process, partially shipped, shipped or cancelled) of all your orders, past and present. In your personal account, we retain the details (order date, number, number of items and order total) of your past orders, that is, the history of those orders, for your personal reference.

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Are my in-store purchases available to review in order status & history?
No. Only your online purchases are retained in your personal account at Kohls.com.

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How can I track an order that I haven't received yet?
Once an order has reached the "shipped" or "partially shipped" status, its package can be tracked. To track a package that has been shipped, click on the order number from the Order Status & History summary page. On the Order Details page, click on the order tracking number (if it has not reached its destination, the number will appear as a link - underlined). A tracking window will appear. Follow the instructions to learn the status of your shipped order.

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Can I cancel an order?
When you place an order at Kohls.com, we jump into action. All our orders are shipped as soon as possible to make sure your Kohl's purchase reaches you as quickly as possible.

To cancel an order, please act promptly by calling Kohl's Customer Service toll-free at 1-866-887-8884. Chances are we've already shipped your order. But, don't worry: our Easy Return & Exchange Policy means returning a purchase is always easy at Kohl's.

Please note: We will not be able to cancel or make any changes to your order once your order status is listed as in fulfillment.

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Sign-in Information

How do I update my sign-in name and password?
How do I change my e-mail address?
How do I subscribe or unsubscribe to the Sign-up for Sale Alerts e-mail newsletter?

How do I update my sign-in name and password?
In My Account, click on the link called sign-in information. You can edit your First Name, Last Name, E-mail Address (Sign-in Name) & Password.

Back to Sign-in Information

What if my e-mail address changes?
Sign-in to your account using your old e-mail address (the one you used when you created your Kohls.com account) and password, and click go to my account.

In My Account, click sign-in information.

Type your new e-mail address in the E-mail Address field, and click update.

You will receive an e-mail confirmation from us at your new address almost immediately. If the confirmation e-mail does not arrive within 24 hours, please call Customer Service toll-free at 1-866-887-8884.

After you've received this confirmation e-mail, you may expect that all future e-mail from Kohls.com (order confirmations, shipping confirmations and/or e-mail sale alerts if you've subscribed) will be sent to your new address.

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How do I subscribe/unsubscribe to the Sign-up for Sale Alerts e-mail newsletter?
In My Account, click on the link called sign-in information. Look for the Sign-up for Sale Alerts headline. Check the Sign-up for Sale Alerts! box to receive our e-mail announcements.

You can uncheck the box to cancel (opt-out) your subscription for our e-mail announcements at any time.

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Billing Information

How do I update my billing information?

How do I update my billing information?
In My Account, click on the link called billing information. You can edit your First Name, Last Name, Address Label, Address, City, State, ZIP Code and Contact Phone number. Please enter the information exactly as it appears on your credit card statement. Incomplete or incorrect information may slow order processing.

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Payment Information

How do I update or add to My Wallet?
How do I edit my payment/credit card information?
How do I add a credit card to My Wallet?
Can I delete a credit card from My Wallet?

How do I update or add to My Wallet?
In My Account, click on the link called My Wallet. With your payment preference(s) at your fingertips, you'll enjoy express Checkout and breeze through every Kohls.com shopping experience.*

  • To edit the credit card information for one of the credit cards you have in My Wallet, select the name of the card and last four digits and click on edit.
  • To add an alternative credit card to My Wallet, click on add a credit card.

*You can store as many credit cards as you'd like at Kohls.com; however, when you select a credit card to checkout, the card you choose must have the same billing address as the one that is currently stored in My Account.

If you'd like to use a card that has a different billing address, simply change the billing address in your account to match the billing address of the new card.

Back to Payment Information

How do I edit my payment/credit card information?
In My Account, click on the link called My Wallet. To edit the credit card information for one of the credit cards you have in My Wallet, select the name of the card and last four digits and click on edit.

Click on the field you'd like to edit. Type in the new information and click on update. Please enter your name, expiration date if applicable, and credit card number exactly as it appears on your credit card. Incomplete or incorrect information may slow order processing.*

*You can store as many credit cards as you'd like at Kohls.com; however, when you select a credit card to checkout, the card you choose must have the same billing address as the one that is currently stored in My Account.

If you'd like to use a card that has a different billing address, simply change the billing address in your account to match the billing address of the new card.

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How do I add a credit card to My Wallet?
In My Account, click on the link called My Wallet. To add an alternative credit card to My Wallet, click on add a credit card.

Simply enter your alternative credit card information. Choose Kohl's Charge or one of the four other major credit card options. Type in the new information and click on update. Please enter your name, expiration date if applicable, and credit card number exactly as it appears on your credit card. Incomplete or incorrect information may slow order processing.*

*You can store as many credit cards as you'd like at Kohls.com; however, when you select a credit card to checkout, the card you choose must have the same billing address as the one that is currently stored in My Account.

If you'd like to use a card that has a different billing address, simply change the Billing Address in your account to match the billing address of the new card.

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Can I delete a credit card from My Wallet?
Yes! To delete a credit card from My Wallet, follow these easy steps:

1. Sign into your Kohls.com account and choose My Wallet from the My Account feature options.
2. Choose the credit card you would like to delete using the dropdown options.
3. Choose the link to delete a card.

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Ship-to Address & Shipping Method

How do I update or add to my ship-to address book?
How do I edit my ship-to self address?
How do I edit the preferred shipping method for my ship-to self address?
How do I edit a ship-to other address?
How do I edit the preferred shipping method for my ship-to other address?
How do I add an address to my ship-to address book?

How do I update or add to my ship-to address book?
In My Account, click on the link called ship-to address book. With your ship-to address(es) at your fingertips, you'll enjoy express Checkout and breeze through every Kohls.com shopping experience.

To edit the ship-to address information for one of the addresses you have in your ship-to address book, select the address label assigned to the address and click on the edit button.

To add a new ship-to address to your address book, click on add ship-to address.

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How do I edit my ship-to self address?
Important: You should enter an address on the ship-to self address page only if your ship-to self address is DIFFERENT than your billing address. In My Account, click on the link called ship-to address book. To edit your ship-to self address information, select the address label assigned to your address (e.g., Self or Home) and click on the edit button.

Click on the field you'd like to edit. Type in the new information and click on update. If your ship-to self address is DIFFERENT than your billing address, please provide us with the shipping information. However, if your ship-to self address is the SAME as your billing address, please edit your address in the billing Information section of My Account.

Don’t forget to choose a preferred shipping method. For each ship-to address, we'll ask you to select a shipping method. To enjoy express Checkout when you shop Kohls.com, please tell us the way you'd like us to ship your Kohls.com purchases. With each order, you can edit your shipping method during the Checkout process.

Reminder: We currently ship orders to addresses within the Continental U.S., Alaska and Hawaii only.

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How do I edit the preferred shipping method for my ship-to self address?
In My Account, click on the link called ship-to address book. To edit the shipping method for your ship-to self address, select the address label assigned to your address (e.g. Self, Mom or Home) and click on the edit button.

Look for the preferred shipping method section. To choose or change a shipping method select an option from the menu provided and click on update.

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How do I edit a ship-to other address?
In My Account, click on the link called ship-to address book. To edit the ship-to address information for one of the other addresses you have in your ship-to address book, select the address label assigned to the address and click on the edit button.

Click on the field you'd like to edit. Type in the new information and click on update.

Don’t forget to choose a preferred shipping method. For each ship-to address, we'll ask you to select a shipping method. To enjoy express Checkout when you shop Kohls.com, please tell us the way you'd like us to ship your Kohls.com purchases. With each order, you can edit your shipping method during the Checkout process.

Reminder: We currently ship orders to addresses within the Continental U.S., Alaska and Hawaii, and APO/FPO destinations only.

Back to Ship-to Address & Shipping Method

How do I edit the preferred shipping method for my ship-to other address?
In My Account, click on the link called ship-to address book. To edit the shipping method for one of the other addresses you have in your ship-to address book, select the address label assigned to the address and click on the edit button.

Look for the preferred shipping method section. To choose or change a shipping method select an option from the menu provided and click on update.

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How do I add an address to my ship-to address book?
In My Account, click on the link called ship-to address book. To add a new ship-to address to your address book, click on add ship-to address.

Type in the new information and click on update.

Note: There is another way to add a ship-to other address to your address book. On the product page of the item you plan to purchase, select other in the ship-to field. Simply fill in your "other" address information in the fields provided.

Don’t forget to choose a preferred shipping method. For each ship-to address, we'll ask you to select a shipping method. To enjoy express Checkout when you shop Kohls.com, please tell us the way you'd like us to ship your Kohls.com purchases. With each order, you can edit your shipping method during the Checkout process.

Reminder: We currently ship orders to addresses within the Continental U.S., Alaska and Hawaii, and APO/FPO destinations only.

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Your Main Address

What's my main address?
Do I have to ship everything to my main address?
How do I change my main address?


What's my main address?
As you add items to your shopping bag at Kohls.com, we always ask you to provide a ship-to destination for each product. Your "main address" will automatically appear as this ship-to destination as you shop Kohls.com. That's one less selection you have to make as you shop, making checking out as a registered customer fast and easy.

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Do I have to ship everything to my main address?
Of course not! Creating an address book at Kohls.com means you always have a personalized list of ship-to destinations to choose from. If you don't want to ship a specific product to your "main address," simply choose a different address from the "ship this item to:" drop-down on the product page, or choose "other" to create a brand-new address.

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How do I change my main address?
Sign in to your Kohls.com shopping account and click "ship-to address book." Your main address will be labeled as "main address" in your list of addresses. You have two easy ways to change this main address.

1. To make an existing address your main address:
Simply choose a different address from your address book and click "edit." Then, check the box that says "Make this my main address." Click "update address" when you are finished making changes.

2. To make a brand-new address your main address:
First, click "create new address." Enter all the information for that destination, then check the box that says "Make this my main address." Click "update address" when you are finished making changes.

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Contact Us

We're always happy to answer your questions or address your concerns. You can call our toll-free Customer Service number at (866) 887-8884 or e-mail us here.

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