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Top 15 Frequently Asked Questions

Here are the questions our customer ask us most often. If you'd like to search for answers on a different question, click faqs above. Or, use the other tabs to navigate.

  1. How do I apply for a job at Kohl's?
  2. Who do I contact if I am interested in modeling or having my child model for Kohl's ads?
  3. Do you mail out weekly circulars/catalogs? How can I get a copy of your in-store circular?
  4. Where can I find information and/or an application for the Kohl's Kids Who Care® Recognition Program?
  5. Can Gift Cards be used online?
  6. Can I access my Kohl's Charge account/balance online?
  7. Can I pay my Kohl's Charge bills online?
  8. Can I apply for a Kohl's Charge Card online?
  9. Do you offer/accept rainchecks online?
  10. Do you offer price adjustments? What is your price adjustment policy?
  11. Do you offer Senior Citizen Discounts?
  12. I am looking for [specific product here]. Can you help?
  13. When will you open a store in [city name here]?
  14. What are the specifics of your shipping policy?
  15. What is your Security & Privacy policy?
Careers
How do I apply for a job at Kohl's?

Visit www.kohlscareers.com to learn more about joining the Kohl's team — either at our corporate headquarters or at your nearest Kohl's Department Store.
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Circulars/Modeling
Who do I contact if I am interested in modeling or having my child model for Kohl's ads?
Normally, we work through Milwaukee-area talent agencies like Arlene Wilson's and Jennifer's Talent to find fresh faces for our print and broadcast advertising. We also work with talent agencies in areas surrounding Milwaukee, like Elite, Ford, Arlene Wilson's and Aria in Chicago, Illinois. If you're interested in modeling for us, please contact one of these agencies for more information about becoming a model.
Do you mail out weekly circulars/catalogs? How can I get a copy of your in-store circular?
If you are a Kohl's Charge customer, you'll automatically receive circulars for our biggest sale events. For our non-Kohl's Charge customers and our smaller events, we rely on newspapers in communities surrounding our department stores to distribute our circulars. So, if there is a Kohl's near you, be sure to check your local or regional newspaper regularly for our weekly circulars.
If you don't live in an area near Kohl's or don't receive a newspaper, you can still find out about our upcoming events! Simply click today's ad at the bottom of any page at www.kohls.com. You'll be asked to enter your ZIP code, and then you'll see the in-store circular for the Kohl's nearest you!
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Community Relations
Where can I find information and/or an application for the Kohl's Kids Who Care® Recognition Program?
Visit our corporate site for complete information about our Kohl's Kids Who Care® Recognition Program.
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Gift Cards
Can Gift Cards be used online?
Yes! All Kohl's Gift Cards and Kohl's Merchandise Return Credits (KMRCs), plus Kohl's Fundraising Gift Cards and Corporate Gift Cards may be used either in-store or online.
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Kohl's Charge Card
Can I access my Kohl's Charge account/balance online?
Yes you can! Simply register your Kohl's Charge card at http://credit.kohls.com and you'll be able to pay your bill, check your account balance and much more!

Can I pay my Kohl's Charge bills online?
Yes you can! Simply register your Kohl's Charge card at http://credit.kohls.com and you'll be able to pay your bill, check your account balance and much more!
Can I apply for a Kohl's Charge Card online?
We've got two easy ways for you to apply.
1. Visit any one of our locations nationwide, and pick up an application. Our quick credit process will get you shopping - and saving - that same day.*
2. Print out our Quick Credit Application, and fill it out at home. Then, see any Associate at your nearest Kohl's store to have it processed.*
*Subject to credit approval. Requires valid photo identification and major credit card.
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Pricing/Discounts
Do you offer/accept rainchecks online?
Unfortunately, no. If an item is out of stock while it's on sale, the sale price will not be available if the item is restocked after that sale is over. But, continue to check Kohls.com for the item because it could be on sale again, soon!
Do you offer price adjustments? What is your price adjustment policy?
Basically, a price adjustment is a refund! In certain cases, we'll give you money back if you bought an item, only to discover it was on sale later. If your situation meets all these criteria, you could be eligible for a price adjustment:
  • You bought the item on sale or at regular price.
  • Within two weeks (14 days) of the purchase date, the price of the item was further reduced from the final price you paid.
  • You have the original, dated sales receipt.
  • The item is not a Clearance markdown.

If you bought the item online at Kohls.com, call Customer Service toll-free at (866) 887-8884 if you think you're eligible for a price adjustment.

If you bought the item at a Kohl's Store near you, please visit the Customer Service Desk at that location with your receipt.

Do you offer Senior Citizen Discounts?
On special days during December, we offer seniors the ability to take an extra percentage off their purchases at our Kohl's Department Stores nationwide. This added discount is offered at special times throughout the year, as well. (Sorry, our Senior Citizen Discount is currently not available online at www.kohls.com.)
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Product Search
I am looking for [specific product here]. Can you help?
At this time, Kohls.com offers a large selection of the items we carry in-store. To find a specific product, use our easy Search tool at the top of our home page at www.kohls.com. If you don't find the product you're looking for, be sure to check back regularly! We're always adding new merchandise, so the item you want might be available online, soon!
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Store Locations
When will you open a store in [city name here]?
Our Real Estate department is always investigating potential new locations for Kohl's Department Stores. Check our store locator for up-to-the-minute information about our planned new stores.
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Policies
What are the specifics of your shipping policy?
Review our complete Shipping & Handling Policy for all the specifics about shipping from Kohls.com.
What is your Security & Privacy policy?
You'll find our complete Security & Privacy policy right here.
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