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| My Wallet | |
| Enjoy super-fast checkout. Enter more than one credit card, and your entire wallet of payment options is at your fingertips every time you checkout. | |
| Ship-to Address Book | |
| Enter the addresses of your friends and family, and shipping to these destinations is just a mouse-click away. | |
| Sign-up for Sale Alerts | |
| Kohl’s sale updates, delivered directly to your desktop. Just provide your e-mail address, and we’ll keep you up to speed on our sales events. | |
| Order Status & History | |
| Check the status of your current and past Kohls.com orders, and track the progress of your shipment. | |
How can I create an account
at Kohls.com?
It only takes a moment, just two easy steps, to Create an Account. Just
click on the “Sign-in” link at the top of any page to get started.
I am a Kohl's MVC Charge Customer.
Do I still need to Create an Account?
Yes. It only takes a moment, just two easy steps, to Create an Account
at Kohls.com. Plus, as a Kohl's MVC Customer, you already know about the
great savings you always find at Kohl's Department Store! Enter your Kohl's
Charge Card number in "My Wallet," and you'll be able to take
advantage of your MVC discounts online, too!
I need help creating my password. Do you have examples?
Sure! First, be sure that your password is something you can actually
remember. Don’t assemble a random collection of words and numbers that
you’ll never be able to recreate. Then, make sure your password isn’t
too obvious to someone who’s not you. Don’t, for example, use words like,
“Kohl’s Password,” your name, your birthdate … anything that someone could
easily guess.
Instead, come up with something that has meaning for you, like your first
pet’s name, your favorite flower, the name of the street you lived on
when you were a child, or the name of your prom date. All these have meaning
for you, will be easy to remember … but are difficult to guess.
I’ve forgotten my password. What do I do?
No problem! When you Created An Account at Kohls.com, we asked you to
select a hint question from the following list:
... Who is your favorite actor?
... What is your favorite movie?
... What is your pet’s name?
... What is your favorite city?
... What is your city of birth?
After you selected the hint question you liked, we then asked you to provide
the answer. For example, if you indicated that "your favorite actor"
is Cary Grant, we stored your selected hint question and correct answer
with your other account information. That way, we can use your hint question
and answer to verify your identity and securely provide your forgotten
password.
If you discover you’ve forgotten your password when you try to sign-in,
just click the “Forgot your password?” link. We’ll ask you the hint question
you selected. (Who is your favorite actor?) Provide the same answer you
did when you registered (Cary Grant), and we’ll e-mail your password to
your registered e-mail address.
How do I update My Account information?
It’s easy! Just click on “Sign-in” at the top of any page to access “My
Account.” (Or, if you’re already signed-in, just click “My Account.”)
There, you’ll find a list of all the Special Features our registered users
enjoy. Just click on the section you’d like to modify (Sign-in Information,
Billing Information, My Wallet, Ship-to Address Book). You’ll see your
current information, which you can then edit.
How long do you retain My Account information?
Forever. As long as you are an active Kohls.com customer (one purchase
per year), your information will be waiting for you whenever you return
to our Webstore.
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Payment Methods
My credit card billing address is international, but I
live in the United States. Can I still place an order at Kohls.com?
I’m not comfortable submitting my credit card info online.
Is there a phone number I can call to place an order?
What payment methods do you accept?
My credit card billing address is international,
but I live in the United States. Can I still place an order at Kohls.com?
Currently, our billing information page only accepts United States addresses;
therefore, we won’t be able to accept a credit card with an international
billing address.
I’m not comfortable submitting my credit card info
online. Is there a phone number I can call to place an order?
You bet! Although we guarantee the security of shopping Kohls.com, we
realize that not all our customers will be entirely comfortable submitting
their credit information online. If you would prefer to make your purchase
over the phone, simply call Kohl’s Customer Service toll-free at (866)
887-8884, and we’ll be happy to take your order. Kohl’s Customer Service
Associates are available to answer your call Monday through Saturday,
7 a.m. to 11 p.m., CST, and Sundays from 9 a.m. to 8 p.m, CST.
What payment methods do you accept?
When you shop Kohls.com, you can use your Kohl’s Charge or choose from
one of the four other major credit card options (Visa, MasterCard, American
Express and Novus/Discover Card).
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Shipping & Handling
What is Kohl’s shipping & handling policy?
How quickly can I have something shipped?
What do you charge for shipping & handling?
Can I cancel my shipment?
Can I ship to an international address?
Can I ship to a military (APO/FPO) address?
What is a shipping surcharge?
A shipping restriction and/or surcharge appeared for
the product I selected. What does it mean?
What is Kohl’s Shipping & Handling Policy?
We’ve provided our entire Shipping & Handling Policy online; review it
now.
How quickly can I have something shipped?
As a Kohl's customer, you have these delivery options available to you:
Method |
When it Arrives |
U.S. Standard |
within 3-7 business days |
U.S. 2nd Day |
within 2 business days |
U.S. Next Day |
within 1 business day |
APO/FPO Delivery |
within 3-7 business days |
Alaska/Hawaii Delivery |
within 3-7 business days |
What do you charge for shipping?
Total shipping charges are based on several factors, including the shipping
method you selected and the number of items you’ve purchased. Review our
complete Shipping & Handling
Services for specific information about shipping charges.
Can I cancel my shipment?
When you place an order at Kohls.com, we jump into action. All our orders
are shipped between 15 minutes and 24 hours to make sure your Kohl's purchase
reaches you as quickly as possible.
To cancel an order, please act promptly by calling
Kohl's Customer Service toll-free at (866) 887-8884. Chances are we've
already shipped your order. But, don't worry: our
Easy Return & Exchange Policy means returning a purchase is always
easy at Kohl’s.
Can I ship to an international address?
We’re not currently shipping to international destinations, though we
do ship to all APO/FPO addresses.
Can I ship to a military (APO/FPO) address?
Your Kohl’s purchase can be shipped to any APO (Army Post Office) or FPO
(Fleet Post Office) address via our U.S. Standard service only.
Review our complete Shipping
& Handling Services for specific information about shipping charges
for APO/FPO destinations.
What is a shipping surcharge?
Some oversized Kohl’s items (like vacuum cleaners) require additional
handling to make sure they reach their destination safely. Because of
the extra-special care required due to the size or weight of the item,
an additional shipping charge is added to your shipping subtotal.
A shipping restriction and/or surcharge appeared
for the product I selected. What does it mean?
For explanations of our shipping restrictions and surcharges, review our
complete Shipping & Handling
Services.
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Gift Services
What gift wrap options are available to me?
Can I select the wrapping paper?
Will my gift come with a gift receipt?
How long can my gift message be?
Will my gift recipient be able to return his/her gift?
What gift wrap options are available to me?
At this time, we’re not able to offer our customers the ability to choose
whether they’d like to have their gift boxed or wrapped. Depending on
the type and size of the product you’ve selected as a gift, we’ll package
your item in a Gift Box or wrap it for you. Either way, your gift will
be attractive and appropriate for every occasion.
Can I select the wrapping paper?
Currently, we use only one type of Gift Wrap for all our “wrappable” products,
perfect for all occasions. The wrapped gift will be topped off with an
attractive ribbon.
Will my gift come with a gift receipt?
You bet! The receipt doesn’t tell your recipient how much you paid, but
it makes our Easy Return
& Exchange Policy even more convenient: your recipient either brings
the item and the Gift Receipt to any Kohl’s Customer Service Desk or mails
it back to our Return Center, and we’ll take care of the rest.
And don’t worry: Your surprise is safe with us. We always include the
Gift Receipt on the inside of the package.
How long can my gift message be?
Pretty long! You can enter a personalized, 300-character message with
every gift you send.
Will my gift recipient be able to return his/her
gift?
Definitely. Your gift will include a Gift Receipt, which won’t tell your
recipient how much you spent, but it makes our Easy
Return & Exchange Policy even more convenient: your recipient either
brings the item and the Gift Receipt to any Kohl’s Customer Service Desk
or mails it back to our Return Center, and we’ll take care of the rest.
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Track Your Order
What’s the difference between order status and history?
How do I check the status of my order?
If I don’t have an account at Kohls.com, can I still track
my order?
What do the different order status indicators mean (e.g.,
partially shipped, shipped, submitted, etc.)?
Can I cancel an order?
What’s the difference between order status and history?
“Order Status” is a report of the activity for all your current outstanding
orders; “Order History” is a record of all the orders you’ve placed at
Kohls.com.
And, these two categories have one important factor in common: they’re
only available to registered Kohls.com customers.
How do I check the status of my order?
Unregistered customers can track the status of current orders only.
Kohls.com will e-mail you a shipping confirmation notice that includes
an order tracking number. Click on this number to track the status of
your order via the carrier’s Website.
Registered customers can track the status of current orders and
review past orders in My Account. Just sign-in with your user name and
password and click on “My Account” to see the status of an outstanding
order.
I don’t have an account at Kohls.com, can I still
track my order?
Yes. When you place your order, we’ll e-mail you a shipping confirmation
notice that includes an order tracking number. Click on this number to
track the status of your order via the carrier’s Website.
What do the different order status indicators mean
(e.g., partially shipped, shipped, submitted, etc.)?
Your order will follow these steps before it reaches its destination:
|
New: You’ve just finished the checkout
process, and your order is brand-new. Complete: Your order has been completely
filled and is en route to the address you specified, and we've billed
the credit card account you provided. Returned: We've received your returned merchandise and credited your account accordingly. |
Can I cancel an order?
When you place an order at Kohls.com, we jump into action. All our orders
are shipped between 15 minutes and 24 hours to make sure your Kohl's purchase
reaches you as quickly as possible.
To cancel an order, please act promptly by calling Kohl's Customer Service toll-free at (866)887-8884. Chances are we've already shipped your order. But, don't worry: our Easy Return & Exchange Policy means returning a purchase is always easy at Kohl’s.
Back to Top
Easy Returns & Exchanges
What is Kohl’s return policy?
How do I return or exchange an item?
Can I return an online purchase for in-store credit?
Do I need a receipt?
Can I return a gift?
If I return an item through the mail, does Kohl’s pay
my shipping and handling costs?
Where can I get a blank return/exchange slip?
What is Kohl’s return policy?
To make returns and exchanges as convenient as possible, our policy is
tailored to exactly match the circumstances of your return:
| Returning/Exchanging
a Gift Returning/Exchanging an Online Purchase Returning/Exchanging a Kohl’s Department Store Purchase |
You can also review our entire Easy Returns & Exchanges Policy.
How do I return or exchange
an item?
For specific information about returning or exchanging an item, please
see our Easy Returns &
Exchanges Policy.
Can I return an online purchase for in-store credit?
Your Kohls.com purchase will be credited to the account you used to make
the purchase, unless you specify otherwise. If you’d like to receive a
credit on a different credit card account, please complete the “Credit/Payment”
method section of the Return & Exchange form that was included with the
shipment of your order. You will receive in-store credit only for store-purchased
items returned without a receipt.
Do I need a receipt?
No, but you will have more options for receiving your credit with a receipt.
Review our Easy Returns
& Exchanges Policy for detailed information about your return and
exchange options with and without a receipt.
Can I return a gift?
Of course! Let’s face it: just because THEY loved it, doesn’t mean you
will, too! Review our Easy Returns & Exchanges Policy for specific information
about returning your gift.
If I return an item through the mail, does Kohl’s
pay my shipping and handling costs?
Unfortunately, we are not able to reimburse you for any shipping costs
you incur returning merchandise via mail. If you would rather not pay
these costs, simply bring your merchandise and receipt to the Kohl’s nearest
you.
Where can I get a blank return/exchange slip?
Right here on our Website! Download one now!
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Gift Services
What gift wrap options are available to me?
Can I select the wrapping paper?
Will my gift come with a gift receipt?
How long can my gift message be?
Will my gift recipient be able to return his/her
gift?
What gift wrap options are available to
me?
At this time, we’re not able to offer our customers the ability to choose
whether they’d like to have their gift boxed or wrapped. Depending on
the type and size of the product you’ve selected as a gift, we’ll package
your item in a gift box or wrap it for you. Either way, your gift will
be attractive and appropriate for every occasion.
Can I select the wrapping paper?
Currently, we use only one type of Gift Wrap for all our “wrappable” products,
perfect for all occasions. The wrapped gift will be topped off with an
attractive ribbon.
Will my gift come with a gift receipt?
You bet! The receipt doesn’t tell your recipient how much you paid, but
it makes our Easy Return
& Exchange Policy even more convenient: your recipient either brings
the item and the Gift Receipt to any Kohl’s Customer Service Desk or mails
it back to our Return Center, and we’ll take care of the rest.
And don’t worry: Your surprise is safe with us. We always include the
Gift Receipt on the inside of the package.
How long can my gift message be?
Pretty long! You can enter a personalized, 300-character message with
every gift you send.
Will my gift recipient be able to return
his/her gift?
Definitely. Your gift will include a Gift Receipt, which won’t tell your
recipient how much you spent, but it makes our Easy
Return & Exchange Policy even more convenient: your recipient either
brings the item and the Gift Receipt to any Kohl’s Customer Service Desk
or mails it back to our Return Center, and we’ll take care of the rest.
Back to Top
Sign-up for Sale Alerts!
Do you have an e-mail newsletter?
How can I subscribe to your e-mail newsletter?
How often will I receive your e-mail newsletter?
How can I unsubscribe to your e-mail newsletter?
Do you have an e-mail newsletter?
You bet! Sign-up for Sale Alerts at Kohls.com, and we’ll periodically
send e-mail messages about our biggest online sales to the address you
provide. There’s no obligation and no hassle: you’re not required to Create
an Account to receive these sales alerts, and every e-mail we send will
include an easy “opt-out” feature to remove your name from our e-mail
list. (You must be at least 18 years old to Sign-up for Sale Alerts.)
Sign-up, now! Just look for the Sign-up for Sale Alerts feature on our
home page, and type in your e-mail address.
How can I subscribe to your e-mail newsletter?
It’s easy! Just look for the Sign-up for Sale Alerts feature on our home
page, and type in your e-mail address.
How often will I receive your e-mail newsletter?
Periodically. Right now, we plan to send e-mail announcements to alert
you to our biggest online sales only.
How can I unsubscribe to your e-mail newsletter?
Every e-mail you receive from Kohls.com will offer you the ability to
cancel or “opt-out” of our e-mail list.
If you wish to stop receiving sales-related e-mails from Kohls.com, simply
send an e-mail to remove@kohls.com.
Please provide your e-mail address, and specify that you want Kohl’s to
discontinue sales-related e-mail messages to you.
Back to Top
Gift Services
What gift wrap options are available to me?
Can I select the wrapping paper?
Will my gift come with a gift receipt?
How long can my gift message be?
Will my gift recipient be able to return his/her
gift?
What gift wrap options are available to
me?
At this time, we’re not able to offer our customers the ability to choose
whether they’d like to have their gift boxed or wrapped. Depending on
the type and size of the product you’ve selected as a gift, we’ll package
your item in a Gift Box or wrap it for you. Either way, your gift will
be attractive and appropriate for every occasion.
Can I select the wrapping paper?
Currently, we use only one type of Gift Wrap for all our “wrappable” products,
perfect for all occasions. The wrapped gift will be topped off with an
attractive ribbon.
Will my gift come with a gift receipt?
You bet! The receipt doesn’t tell your recipient how much you paid, but
it makes our Easy Return
& Exchange Policy even more convenient: your recipient either brings
the item and the Gift Receipt to any Kohl’s Customer Service Desk or mails
it back to our Return Center, and we’ll take care of the rest.
And don’t worry: Your surprise is safe with us. We always include the
Gift Receipt on the inside of the package.
How long can my gift message be?
Pretty long! You can enter a personalized, 300-character message with
every gift you send.
Will my gift recipient be able to return
his/her gift?
Definitely. Your gift will include a Gift Receipt, which won’t tell your
recipient how much you spent, but it makes our Easy
Return & Exchange Policy even more convenient: your recipient either
brings the item and the Gift Receipt to any Kohl’s Customer Service Desk
or mails it back to our Return Center, and we’ll take care of the rest.
| Site Traffic Information | |
| For the purpose of analyzing site traffic and improving our Website, we anonymously track the path our visitors take when navigating the various pages of our Website. | |
| Personally Identifiable Information | |
| This applies to three circumstances:
1. When you make a purchase at Kohls.com. 2. When you Create an Account at Kohls.com. 3. When you Sign-up for Sale Alerts at Kohls.com. |
|
To get the specifics on what information we collect,
when and why, review our complete Security
& Privacy Policy.
Do you sell or rent my information to any third
parties?
No. We do not sell or rent your information to any third parties for the
purposes of marketing or other services.
We do share your information with appropriate third parties, as needed.
For example, your payment information is shared with your credit card
company for the purpose of authorizing and collecting payment on your
purchase. Additionally, we share your shipping address with our carriers
to ensure your purchases reach you.
Unless you Create an Account
at Kohls.com, though, your personal information is not retained or shared
beyond these purposes. If you do Create An Account, your information is
retained for your future use only.
Does Kohls.com use cookies?
Yes. Our automatic sign-in feature uses a “cookie,” a number that is stored
on your hard drive. There are NO identifying characteristics about you
in this number. It’s simply a way your computer announces itself to our
server.
To learn more about how cookies work, review our Security
& Privacy Policy.
How do you protect the privacy of children?
Kohls.com does not knowingly collect personally identifiable information
from children under the age of 13. We strongly urge parents to supervise
their children’s Web-viewing activities or employ Web-filtering technology
to monitor their children’s access to the Internet.
I think unauthorized Kohls.com purchases were
made on my account. What should I do?
Contact your credit card company. Immediately. They will be able to deactivate
your account and take the necessary steps to ensure your liability is
limited as provided for under the Fair Credit Billing Act. We at Kohl’s
Department Stores will then work with your credit card company to reimburse
you for $50.00, the full amount of your legal responsibility.
What does the Fair Credit Billing Act mean
for me?
Under the Fair Credit Billing Act, your credit card company cannot legally
hold you responsible for more than $50.00 of unauthorized, fraudulent
charges on your credit card.
How do I unsubscribe from your “Sign-up for
Sale Alerts” alerts?
If you wish to stop receiving sales-related e-mails from Kohls.com, simply
send an e-mail to remove@kohls.com.
Please provide your e-mail address, and specify that you want Kohl’s to
discontinue sales-related e-mail messages to you.
Back to Top
Easy Returns & Exchanges
What is Kohl’s return policy?
How do I return or exchange an item?
Can I return an online purchase for in-store credit?
Do I need a receipt?
Can I return a gift?
If I return an item through the mail, does Kohl’s
pay my shipping and handling costs?
Where can I get a blank return/exchange slip?
What is Kohl’s return policy?
To make returns and exchanges as convenient as possible, our policy is
tailored to exactly match the circumstances of your return:
| Returning/Exchanging
a Gift Returning/Exchanging an Online Purchase Returning/Exchanging a Kohl’s Department Store Purchase |
You can also review our entire Easy
Returns & Exchanges Policy.
How do I return or exchange an item?
For specific information about returning or exchanging an item, please
see our Easy Returns &
Exchanges Policy.
Can I return an online purchase for in-store
credit?
Your Kohls.com purchase will be credited to the account you used to make
the purchase, unless you specify otherwise. If you’d like to receive a
credit on a different credit card account, please complete the “Credit/Payment”
method section of the Return & Exchange form that was included with the
shipment of your order. You will receive in-store credit only for store-purchased
items returned without a receipt.
Do I need a receipt?
No, but you will have more options for receiving your credit with a receipt.
Review our Easy Returns
& Exchanges Policy for detailed information about your return and
exchange options with and without a receipt.
Can I return a gift?
Of course! Let’s face it: just because THEY loved it, doesn’t mean you
will, too! Review our Easy Returns & Exchanges Policy for specific information
about returning your gift.
If I return an item through the mail, does Kohl’s
pay my shipping and handling costs?
Unfortunately, we are not able to reimburse you for any shipping costs
you incur returning merchandise via mail. If you would rather not pay
these costs, simply bring your merchandise and receipt to the Kohl’s nearest
you.
Where can I get a blank return/exchange slip?
Right here on our Website! Download one now!
Back to Top
Legal Notices
What are Kohl’s complete legal notices?
Where can I find your copyright notice?
Can I get permission to use the Kohl’s logo?
Is Kohl’s trademarked?
What are Kohl’s complete legal notices?
Use of and access to our Website means you’ve agreed to the Terms & Conditions
of Kohls.com as stated in the Legal Notices. Our complete Legal Notices
are just a click away! Review them, now.
Where can I find your copyright notice?
You can find our copyright notice, along with other information about
our trademarks, service marks and trade names, in our Legal
Notices.
Can I get permission to use the Kohl’s logo?
We ask that you seek our written approval prior to the production of any
materials that reference the Kohl’s name, image, logo or photographs.
Please send an e-mail that includes your name, address, phone number and
reason for requesting the use of our name, image, logo or photographs
to customerservice@kohls.com.
Is Kohl’s trademarked?
“Kohl’s” and “Kohl’s Department Stores” are registered trademarks of Kohl’s
Illinois, Inc. Other names, logos, designs, titles, words, recordings
or phrases on the Kohls.com Website may also constitute trademarks, service
marks, trade names or other protected intellectual property of Kohl’s
Illinois, Inc. or other entity. For more information, review our complete
Legal Notices.
| 1. Click-through | |
| Use the left-hand and top navigation to click from a department (Women’s) to a category (Petites’) to a sub-category (Tops) to a specific product (Croft & Barrow® V-neck Tee). | |
| 2. Search | |
| Type your keyword in the “Find it!” field in the top navigation, select a department from the menu, and click “go!” We’ll search the site for matches to your request. | |
| 3. Browse the Site Map | |
| If you want a quick overview of everything that’s for sale on our Webstore, use this feature (found at the bottom of the home page and each department page). Just click on any link to get started. | |
Learn more about
shopping Kohls.com your way.
I received an error message while shopping your site.
What should I do?
On nearly all the error messages you’ll see on Kohls.com, we’ve included
how-to directions for correcting the error. Simply follow the instructions
we’ve provided, and you’ll be back on track to shopping your favorite
department store!
If you continue to encounter difficulties, just give us a call! Call Customer
Service toll-free at (866) 887-8884. Or, send an e-mail to webmaster@kohls.com.
I found an error on your site. Whom do I notify?
We’re committed to making Kohls.com the best it can be, so if you’ve found
an error, please let us know! Either send an e-mail to webmaster@kohls.com,
or call Kohl’s Customer Service toll-free at (866) 887-8884.
How long has Kohl’s been online?
Kohl’s has had a presence online since 1998, offering company information,
including financial news and store locations, career opportunities, and
details about our special services such as Kohl’s Charge Card, gift cards
and gift registry.
Our Webstore, Kohls.com, represents the latest evolution in our Internet
presence. We’ve been “open for business” since summer 2001, with constant
efforts to add new functionality and merchandise to better service our
customers.
Is your Website available in any language other than
English?
Currently, our products are available only to residents of the continental
United States, Hawaii, Alaska and military (APO/FPO) destinations. Therefore,
Kohls.com is only available in English.
How often do you update your Website?
Often! Our Website changes to reflect our in-store sales event, which
means every time we have a new sale, our site changes. Additionally, we’re
constantly working to add new merchandise and special features to offer
our online customers more convenience and value. So, check back often!
Why don’t you offer your complete line of merchandise
at Kohls.com?
We’re working toward that goal! Every week, we add new merchandise, at
great Kohl’s prices. So, stay tuned.
Are your online prices and sales the same as your
in-store prices and sales?
You bet! We always offer the same sales online and in-store. Our Webstore
follows our corporate pricing strategy, which means you'll find the same
sale prices online as in most of our stores.
Can I use Kohl’s Gift Cards, coupons, etc. when purchasing
online?
Currently, Kohl's Gift Cards can be use in our Department Stores only.
We plan to introduce a similar Gift Card for use on our Website some time
in the future.
If you are a Kohl’s MVC Charge Cardholder, your discount will be applied
during the checkout process, after you click on “Confirm Order.” You will
see your Transaction Discount total prior to proceeding to the final step
in Checkout.
For all other Kohl’s coupons and discounts, please review the information
printed on the coupon/discount to determine online validity.
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Browser & Plug-in Requirements
What are the correct browser settings I need to fully
experience Kohls.com?
What are the correct display settings I need to fully
experience Kohls.com?
Do I need any special plug-ins to view Kohls.com?
What are the correct browser settings I need
to fully experience Kohls.com?
For optimal viewing of Kohls.com, your browser should be Netscape or Internet
Explorer, version 4.0 or better. You should also have your Java and Javascript
viewers, as well as your “view images” preference enabled; this is normally
a default preference set by the manufacturer, so check the “Help” section
of your browser software for more information.
What are the correct display settings I need
to fully experience Kohls.com?
To fully enjoy the colors and images we’ve built into Kohls.com, set your
monitor display settings to 24 bit (a.k.a., “True Color”).
Do I need any special plug-ins to view Kohls.com?
No. Currently, there are no plug-in requirements to optimally view Kohls.com.
Back to Top
Cookies
Does Kohls.com use cookies?
How do cookies work?
Does Kohls.com use cookies?
Yes. Our Automatic Sign-in Feature uses a “cookie,” a number that is stored
on your hard drive. There are NO identifying characteristics about you
in this number. It’s simply a way your computer announces itself to our
server.
How do cookies work?
Our site sends a cookie to your browser to put in its cookie file. This
cookie contains absolutely no personal information about you. The cookie
file is merely a text file, and the cookie we add is nothing but a line
of text. When you return to Kohls.com, a number in this text associates
your computer with the information we’re storing for you at Kohl’s. The
result is that when you return to Kohls.com using the same computer, your
personal Account information is available to you without needing to log
in.
What is Kohl’s 800 number?
When are Kohl’s Associates available to answer my
questions?
Are there other ways to contact Kohl’s Customer Service?
I don’t have Microsoft Outlook on my computer; how
can I send you an e-mail?
How do I contact a specific Kohl’s Department Store?
Whom do I contact with comments about your Website?
I have a comment about my store shopping experience.
Whom do I tell?
I need to contact a specific department at Kohl’s
(e.g., Media Relations, Human Resources, Investor Relations, Community
Relations, etc.). Do you have a list of Kohl’s department contacts?
What is Kohl’s 800 number?
You can always reach our Customer Service Department by calling toll-free
(866) 887-8884.
When are Kohl’s Associates available to answer
my questions?
Kohl’s Customer Service Associates are available to answer any question
you might have Monday through Saturday, 7 a.m. to 11 p.m., CST, and Sundays
from 9 a.m. to 8 p.m, CST.
Are there other ways to contact Kohl’s Customer
Service?
Yes. In addition to calling us toll-free at (866) 887-8884, you can always
send an e-mail to customer.service@kohls.com.
Be sure to include your name and how you’d prefer to be contacted: via
e-mail, phone, fax or mail.
I don’t have Microsoft Outlook on my computer;
how can I send you an e-mail?
When you click on any e-mail address listed on our Website, your computer
tries to automatically open Microsoft Outlook, an e-mail application.
If you don’t have Outlook installed on your computer, you’ll receive an
error message that says:
“Cannot send mail. No mail program is set up to send mail using Internet shortcuts.”
To make sure you can still contact us via e-mail,
we always write out all our e-mail addresses. Simply highlight the address
you’d like to send an e-mail to, copy the highlighted information, and
paste the address into the “To” field of whatever e-mail application you
use.
How do I contact a specific Kohl’s Department
Store?
Phone numbers and addresses for every one of our 350-plus locations are
provided in our Store
Locator.
Whom do I contact with comments about your Website?
Please e-mail webmaster@kohls.com
with questions or comments about our Website.
I have a comment about my store shopping experience.
Whom do I tell?
We’re always interested in your comments and concerns about Kohl’s Department
Store!
If you have an in-store experience you’d like to tell us about, please
send an e-mail to store.customerservice@kohls.com.
If you’d like to comment about your online shopping experience
at Kohls.com, please send an e-mail to webmaster@kohls.com.
I need to contact a specific department at Kohl’s
(e.g., Media Relations, Human Resources, Investor Relations, Community
Relations, etc.). Do you have a list of Kohl’s department contacts?
There are two ways you can contact a specific department at Kohl's.
| 1. Send us an e-mail! | |
| We’ve organized our e-mail addresses by subject to make sure you reach the right Associate. | |
| 2. Send us mail! | |
|
Send all mail to: Send your Kohl's Charge Card payment to: |
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