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Kohls.com Kiosk Help

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Kohls.com Kiosk Technical Issues

Kohls.com Kiosk

What should I do if I'm having a problem using Kohls.com Kiosk?

If you need assistance or have questions about the Kohls.com Kiosk simply use the Call Box to call for assistance or visit the Customer Service Department.

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How do I navigate the Webstore?

Navigating Kohls.com is easy! There are two ways to shop:

1. Click through. Use the left-hand and top navigation to click from a department (Women's) to a category (Petites') to a sub-category (Tops) to a specific product (Croft & Barrow® V-neck Tee).

2. Search. Type your keyword or item number in the search field in the top navigation, and click go. We'll search the site for matches to your request.

  • Search by Item Number
    Many of the items featured in our sale circulars have a Kohls.com Item Number. To find that item or selection of items, simply enter the Item Number into our search field and click go.
  • Search by Keyword
    This is a great tool if you're searching for a general type of product(s). Type a keyword into the Search field, and click go. No quotes, hyphens, commas, "ands" or "ors" are necessary.

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How do I return to the homepage?
From any page, just click the Kohl's logo located in the top left corner of any page, and you'll be automatically returned to the homepage.

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How do I make a purchase/buy an item at Kohls.com?
Shopping at Kohls.com is easy and secure, every step of the way. Both registered and unregistered customers can make a purchase by following step-by-step instructions. Simply provide us with your shipping and billing information, and indicate if an item is a gift. Once you enter your payment information, we'll begin to process your order right away!

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I want to buy an item online, but there is a "Temporarily Unavailable" message appearing at the bottom of the screen. What does this mean?
The "Temporarily Unavailable" message means that we do not have inventory on the item at this time. However, check back regularly because we're always adding new merchandise, so the item you want might be available soon!

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Why shouldn't I use my BACK button throughout the checkout process?
Please use the navigation buttons and links provided. For security purposes, clicking your browser's BACK button will force you to restart the checkout process.

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Is your Website available in any language other than English?
Currently, our products are available only to residents of the continental U.S., Hawaii, Alaska and military (APO/FPO) destinations. Therefore, Kohls.com is only available in English.

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What are the correct display settings I need to fully experience Kohls.com?
To fully enjoy the colors and images we've built into Kohls.com, set your monitor display settings to 24 bit (a.k.a., "True Color").

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Why do I keep seeing advertisements for Kohl's Department Stores when I do not have a store near me?

Kohl's has stores nationwide and advertises nationally. And remember — Kohls.com is accessible anytime, anywhere and features the same great brands and values that our stores are known for.

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Technical Issues

I received an error message while shopping your site. What should I do?

On nearly all the error messages you'll see on Kohls.com, we've included how-to directions for correcting the error. Simply follow the instructions we've provided, and you'll be back on track to shopping your favorite department store!

If you continue to encounter difficulties, just give us a call! Call Customer Service toll-free at (866) 887-8884. Or, send an e-mail to technical.help@kohls.com.

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I found an error on your site. Whom do I notify?
We're committed to making Kohls.com the best it can be, so if you've found an error, please talk to the nearest Associate.

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