Customer Service Home|security & privacy policy

Kohls.com Security & Privacy

security & privacy policy
You are a valued customer at Kohls.com. Please take a moment to read how we protect, collect and use the information you provide at our Web site.

Choose one of the following to find out more about that topic:

Security Privacy Policy Legal Notices

Security

Secure Sockets Layering
Click on a logo to learn more about these certifications:
 
Kohls.com utilizes SSL to encrypt the information you provide when purchasing online (including but not limited to name, address and credit card number) before it is transmitted across the Internet to Kohls.com. This means you should not be able to place an order through an unsecured connection.

Back to Security

The Law Protects You

Consumer protection laws have been established to protect you against the unauthorized use of your credit card. In addition, federal laws limit your liability (responsibility) to $50.00 should someone steal your credit card and charge your credit card account.

As a further commitment to you, Kohls.com will reimburse you, up to the full $50.00, if your credit card company makes you pay any part of your $50.00 liability due to fraudulent charges made on your credit card at Kohls.com. Of course, you must have properly and timely notified your credit card company about the fraudulent charges.

Back to Security

Back to Top

Privacy Policy

Your Personal Information

Kohls.com does not automatically collect personal information about you when you visit our Web site. However, we may collect information under the following circumstances:

Site Traffic Information
For the purpose of analyzing site traffic and improving this Web site, we anonymously track the path our visitors take when navigating the various pages of our Web site. This tracking does not reveal anything to us about you personally, but it assists us in improving our Web site to make your online experiences the best they can be. In the process of gathering this site traffic information, non-personal identifiable information(e.g., domain type, browser version, service provider, IP address) may be collected.

Personal Information
We may collect personal information from you when you elect to participate in the many interactive features on our Web site. For example:

• When you follow the checkout process and make a purchase;
• When you create a personalized account for your convenience and become a registered customer;
• When you sign-up to receive our sales announcements;
• When you sign-up to enter our promotional sweepstakes; or
• When you create or update a gift registry.

The categories of personal information we may collect from you include your name, mailing address, shipping and billing addresses, e-mail address, telephone number and credit card information.


We do not provide your personal information to anyone except for companies that provide support services to us. For example, we use third parties to help us fulfill orders and administer the various online promotions that we offer from time to time. These companies need some of your personal information to perform their functions, to fulfill your requests and to make your online experience more satisfying. We may also share the personal information within Kohl's departments so that we may send you information about our products, promotions and services.

Back to Private Policy

Cookies

Kohls.com uses a browser feature known as a "cookie," which is a small text file number that is stored on your hard drive when you begin to navigate a Web site. The cookies used by Kohls.com do not contain any personal information about you, but they may identify your specific computer. When you return to Kohls.com, the cookie associates your computer with the information we may have stored from previous visits. In addition, Kohls.com, or a service provider acting as its agent for this limited purpose, may also use cookies to track activity and click-through behavior to better understand our visitors' preferences and browsing habits and to provide a more personalized experience while visiting our Web pages and for more personalized e-mail alerts.

We use Coremetrics, a third-party service provider, to assist us in better understanding the use of our Web site. Coremetrics will place cookies on your computer and will receive information we select that will educate us on such things as how visitors navigate around our Web site, what products are browsed and aggregate purchasing information. Coremetrics analyzes this information and provides us with aggregate reports. The information and analysis provided by Coremetrics will be used to assist us in better understanding our visitors' interests in our Web site and how to better serve those interests. The information collected by Coremetrics may be associated and combined with other information that we collect about you, including information gathered while you are visiting our Web site. Coremetrics is contractually restricted from using data it receives from our site other than to assist us. Coremetrics is also contractually required to maintain all data about our site visitors Web site activity in confidence. As a visitor to our Web site, you have the option to deactivate the ability of Coremetrics to analyze your browsing and purchasing behavior on our site. If you would like to deactivate our ability to analyze your browsing and purchase behavior through the use of this service, please click here.

Back to Private Policy

Children
Kohls.com does not knowingly collect personal information from children under the age of 13. Should any parent or guardian discover that their child has provided personal information to Kohls.com, please e-mail general.help@kohls.com, and Kohls.com will make every effort to promptly delete the information.

Back to Private Policy


E-mail Newsletters
Kohls.com allows you to receive e-mails from Kohl's about our latest sales events, products and promotions. You may elect to join our e-mail list when visiting our Web site, or we may automatically add you to that list when you use certain online features, such as signing up to participate in one of our online sweepstakes promotions. Each e-mail you receive from Kohl's will offer you the continuing opportunity to cancel or "opt-out" of Kohl's e-mail list. In addition, if you decide that you would rather not receive promotional e-mails from us in the future, you may unsubscribe at this address: http://www.kohls.com/registration/kohls_unregister_email_sales_alerts.jsp

Back to Private Policy


Gift Registry
Gift Registry participants acknowledge and agree that their name(s), event date, state and complete gift list will be viewable to any visitor to Kohls.com and/or Kohl's Department Store who searches, finds and selects their names during the Gift Registry experience, based on the participants' preference.

Back to Private Policy


My Kohl's Charge
Please review the My Kohl's Charge Online Privacy Policy available on the My Kohl's Charge Web site (http://credit.kohls.com) to learn how any information you may provide to My Kohl's Charge is protected and used.

Back to Private Policy

 

Links
For your convenience, our Web site may contain links to outside Web sites. Kohls.com is not responsible for the privacy practices or the content of such Web sites.

Back to Private Policy

 

Updating Your Information
If you elect to create a Kohls.com account or gift registry, you can update your information by simply signing back into your account or registry.

Back to Private Policy

 

Changes in Policy
As we continue to offer new and different types of content and services, Kohls.com may modify our collection and use practices. Should there be a material change to our information practices, it will be applied only to information collected on a going forward basis, and we will update this privacy policy statement. For this reason, Kohls.com encourages you to review this security and privacy policy statement each time you visit this Web site.

Back to Private Policy

Questions
If you have any questions, comments or concerns with respect to our privacy practices or this security and privacy policy statement, please feel free to contact us at general.help@kohls.com.

Back to Private Policy

Scope & Effective Date
This security and privacy policy statement applies only to information collected online at Kohls.com, and is effective November 29, 2005.

Back to Private Policy

Back to Top

Legal Notices - Terms & Conditions of Site Use

Introduction
This Web Site (www.kohls.com) is operated by Kohl's Department Stores, Inc. ("Kohl's"), a wholly owned subsidiary of Kohl's Corporation, as a service to our customers. These Terms and Conditions of Site Use (the "Terms of Use") govern your use of this Web Site. PLEASE BE ADVISED THAT YOUR USE OF KOHLS.COM (THE "SITE") IN ANY MANNER, WHETHER BY BROWSING, PARTICIPATING IN AN ONLINE ACTIVITY OR PROMOTION OR MAKING A PURCHASE, CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THESE TERMS OF USE. Kohl's reserves the right to update or modify these Terms of Use at any time, without prior notice. By using this Site following any such change, you agree to follow and be bound by the Terms of Use as changed. As such, Kohl's recommends you review these Terms of Use each time you visit the Site.

IF, AT ANY TIME, YOU DO NOT AGREE TO OR CANNOT COMPLY WITH ANY OF THESE TERMS OF USE, YOU SHOULD NOT, AND ARE NOT ALLOWED TO, ACCESS OR USE THIS SITE. In the event of a violation of these Terms of Use, Kohl's reserves the right to seek all remedies available by law and in equity.

Use of this Site

All materials you see and hear on this Site — including, for example, all of the page headers, images, text, illustrations, formats, logos, designs, icons, photographs, programs, and video or audio clips (collectively, the "Contents")— are intended solely for personal, non-commercial use. You may access, view, download, print or copy the Contents and other materials displayed on the Site for your personal use only; provided, however, that you (1) retain all copyright, trademark or other proprietary designations contained on all Contents; (2) do not modify or alter the Contents in any way; and (3) do not provide or make available the Contents to any third party. No right, title or interest in any viewed, copied or downloaded Content is transferred to you as a result of your use of this Site. Kohl's reserves complete title and full intellectual property rights in any Content you access on this Site.

Except as noted above, you may not copy, download, reproduce, publish, transmit, distribute, display, modify, create derivative works from, or otherwise exploit in any way the Contents or this Site without first obtaining written permission from Kohl's.

Kohl's may terminate, change, suspend or discontinue any aspect of this Site, including the availability of any features of the Site, at any time and without notice. Kohl's also reserves the right to block or deny access to the Site to anyone at any time for any reason.

Back to Legal Notices

Compliance with All Laws & Site Security
You agree to use this Site only for lawful purposes. You are expressly prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing," or "crashing;" or (d) sending or relaying unsolicited e-mail, including promotions and/or advertising of products or services. You further agree not to misrepresent your identity while using the Site or interfere or attempt to interfere with the proper working of this Site.

Back to Legal Notices

Pricing & Product Information

While Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. Kohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price or with incorrect information, Kohl's shall have the right, in its sole discretion, to refuse or cancel any orders placed for that item. If your credit card has been charged for any order subsequently cancelled, Kohl's will issue a credit to your credit card. We apologize for any inconvenience this may cause you.

Kohl's works hard to provide low prices on this Site as well as in Kohl's stores. However, please be aware that sometimes a price on this Site may not match the price in a store. Prices and availability are subject to change without notice.

Back to Legal Notices

Colors
Kohl's attempts to display the colors of our merchandise shown on this Site as accurately as possible. However, because your monitor's display may vary the colors shown, we cannot guarantee that your monitor will accurately depict the actual color of the merchandise.

Back to Legal Notices

Quantity Limits

Kohl's offers merchandise to consumers through this Site and its retail stores. Kohl's is a retailer, not a wholesaler, and Kohl's does not sell to individuals or dealers for the purpose of resale to others. Kohl's reserves the right, in its sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applied, at Kohl's discretion, to orders placed by the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping address.

If you are interested in purchasing multiple quantities of items for a corporation or institution, please contact us by e-mail at customer.service@kohls.com.

Back to Legal Notices

Submissions

Kohl's welcomes your comments regarding this Site. However, Kohl's does not want to receive confidential, proprietary or trade secret information through this Site. Please be aware that any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Submissions") sent to Kohl's shall be and remain the exclusive property of Kohl's. Kohl's shall be entitled to use, reproduce, disclose, publish, distribute and modify any Submissions for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products using such information without restriction and without compensating you in any way. For this reason, Kohl's asks that you not send Kohl's any Submissions that you do not wish to assign to us, including any confidential information or any original creative materials such as product ideas or original artwork.

Any personally identifiable information you provide to Kohl's through the Site shall be subject to the Site's Privacy Policy. As with these Terms of Use, our Privacy Policy may change from time to time, and we encourage you to regularly review our Privacy Policy if you are concerned about our use of your personal information.

Back to Legal Notices

My Kohl's Charge
If you access the My Kohl's Charge Web Site (http://credit.kohls.com), you should review the Online Account Management Agreement — Terms of Use, the Kohl's Retail Installment Credit Agreement and the My Kohl's Charge Online Privacy Policy, which are all accessible on the My Kohl's Charge Web Site. Your use of the My Kohl's Charge Web Site is explicitly subject to the terms and conditions of these agreements and policies.

Back to Legal Notices

Gift Messages
Kohl's makes gift messages available from this Site as a courtesy to all our customers. Out of respect and consideration, Kohl's asks that you do not use any obscene, profane, threatening or otherwise vulgar language in gift messages. Without notice to you, Kohl's may, but is not obligated to, restrict or remove any and all content from a gift message that Kohl's determines, in its sole discretion, violates these guidelines or is otherwise harmful to Kohl's or any third party.

Back to Legal Notices

Copyrights & Trademarks

"Kohl's" and "Kohl's Department Stores", as well as related product and service names, design marks and slogans, are registered trademarks of Kohl's Illinois, Inc. Unless otherwise noted, all Contents are copyrights, trademarks, service marks, trade names or other protected intellectual property owned, controlled or licensed by Kohl's, one of its affiliates, or by third parties who have licensed their materials to Kohl's and are protected by U.S. and international copyright laws. No rights in any trademark, service mark or trade name is granted to you in connection with your use of this Site. Without limiting the foregoing, please be advised that Kohl's has a no-tolerance policy regarding the use of our trademarks or names in metatags and/or hidden text. Specifically, the use of our trademarks or names in metatag keywords is trademark infringement, and the use of trademarks or names in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition.

Kohl's and its suppliers and licensors expressly reserve all intellectual property rights in all Contents, text, programs, products, processes, technology, and other materials that appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of Kohl's or any third party's intellectual property rights.

Back to Legal Notices

Limitations of Liability

IF YOU DISAGREE WITH THESE TERMS OF USE, AS MAY BE AMENDED FROM TIME TO TIME, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU AGREE BY YOUR USE OF THE SITE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

IN NO EVENT WILL KOHL'S DEPARTMENT STORES, INC., KOHL'S CORPORATION, KOHL'S ILLINOIS, INC. OR THEIR AFFILIATES (COLLECTIVELY HEREIN "KOHL'S"), OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, OR AGENTS BE LIABLE TO ANY PARTY FOR ANY GENERAL, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES FOR USE OF THIS SITE OR ANY OTHER HYPERLINKED Web SiteS INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT, BUSINESS INTERRUPTIONS, LOSS OF DATA OR DAMAGES RESULTING FROM, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE SITE OR RELIANCE ON THE INFORMATION PRESENT. THIS LIMITATION OF LIABILITY APPLIES WHETHER A CLAIM IS BASED IN CONTRACT, NEGLIGENCE, OR TORT, EVEN IF KOHL'S IS EXPRESSLY ADVISED ABOUT, OR SHOULD HAVE KNOWN OF, THE POSSIBILITY OF SUCH DAMAGES. YOU SHALL DEFEND, INDEMNIFY AND HOLD KOHL'S HARMLESS AGAINST ANY SUCH DAMAGES OR LOSSES.

IN SOME JURISDICTIONS, LIMITATIONS OF LIABILITY ARE NOT PERMITTED. IN SUCH JURISDICTIONS, THE FOREGOING LIMITATIONS ON LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION OF LIABILITY IS DETERMINED TO BE UNENFORCEABLE OR INVALID FOR ANY REASON, THE AGGREGATE LIABILITY OF KOHL'S UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

Back to Legal Notices

Disclaimer of Warranty

KOHL'S PROVIDES ACCESS TO THIS SITE TO KOHL'S CUSTOMERS AND PROSPECTIVE CUSTOMERS "AS IS" AND "AS AVAILABLE" AND WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. ALL SUCH REPRESENTATIONS AND WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED.

WITHOUT LIMITING THE FOREGOING, KOHL'S DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE AND/OR GIFT CARD(S) UTILIZED TO PURCHASE MERCHANDISE OFFERED ON THIS SITE. This disclaimer does not apply to any product warranty offered by the manufacturer of the merchandise.

WITHOUT LIMITING THE FOREGOING, KOHL'S DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS SITE IS ACCURATE, COMPLETE, OR CURRENT OR THAT THE SITE WILL OPERATE WITHOUT INTERRUPTION, WITHOUT ERROR OR WITHOUT DEFECTS, BUGS, VIRUSES, OR OTHER HARMFUL COMPONENTS.

WITHOUT LIMITING THE FOREGOING, KOHL'S FURTHER DISCLAIMS ANY LIABILITY, RESPONSIBILITY OR DAMAGE AS TO THE ACCURACY OR COMPLETENESS OF EACH MERCHANDISE ITEM INCLUDING, BUT NOT LIMITED TO, PRICING, QUANTITY AND SIZES.

Back to Legal Notices

Linking

Periodically, links may be established from this Site to one or other external Web Sites or resources operated by third parties (the "Third Party Sites"). Kohl's provides these links for your convenience only. In addition, certain Third Party Sites also may provide links to the Kohls.com Web Site. AT NO TIME SHALL ANY SUCH LINKS BE DEEMED TO IMPLY THAT KOHL'S ENDORSES OR APPROVES THE THIRD PARTY SITES OR ANY CONTENT THEREIN. KOHL'S DOES NOT CONTROL AND IS NOT RESPONSIBLE OR LIABLE FOR, AND DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES CONCERNING, ANY THIRD PARTY SITES OR ANY CONTENT, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE FROM SUCH THIRD PARTY SITES. ACCESS TO ANY THIRD PARTY SITES IS AT YOUR OWN RISK AND KOHL'S WILL HAVE NO LIABILITY ARISING OUT OF OR RELATED TO SUCH THIRD PARTY SITES.

Without limiting the foregoing, linking to our Site is strictly prohibited absent express written permission from Kohl's. In addition, framing, in-line linking or other association of this Site or its contents with links, advertisements and/or other information not originating from this Site is expressly prohibited.

Back to Legal Notices

Jurisdiction
Kohl's controls this Site from its offices within the State of Wisconsin. THE USE OF THIS SITE SHALL BE LIMITED TO THE BOUNDARIES OF THE CONTINENTAL UNITED STATES, HAWAII, ALASKA AND APO/FPO MILITARY ADDRESSES. Kohl's does not imply that the materials published on this Site are appropriate for use outside of the United States. Notwithstanding the foregoing, if you access this Site from outside of the United States, you do so on your own initiative and you are responsible for compliance with all local laws. The terms of this Site shall be governed by the laws of the State of Wisconsin, without giving effect to its conflict of laws provisions. You agree that Waukesha County, Wisconsin shall be the exclusive venue and jurisdiction for any dispute, liability, damage, claim or loss arising from or in any associated with your use of, or access to, the Site.

Back to Legal Notices

Contact Information
The Kohl's corporate headquarters are located at N56 W17000 Ridgewood Drive, Menomonee Falls, Wisconsin, 53051. If you have any questions concerning the legal notices stated above, we encourage you to contact the Kohl's Legal Department at this address.

Back to Legal Notices

Back to Top

 

Toll-Free Phone Ordering

We do realize that not all our customers are comfortable submitting their credit information online. If you would prefer to make your purchase over the phone, simply call Customer Service toll-free at (866) 887-8884, and we'll be happy to take your order.*

Kohl's Customer Service Associates are available to answer your call Monday through Saturday, 8 a.m. to 1 a.m. EDT and Sundays from 9 a.m. to Midnight, EDT, Sunday.


*Customer Service Associates utilize the same process as customers and will be submitting your order in the same manner you would.

Back to Legal Notices

Back to Top