Customer Service Home|Kohls.com Returns & Exchanges

Kohls.com Returns & Exchanges

Whether you make a purchase at Kohls.com or one of our stores nationwide, returns and exchanges are always easy at Kohl's! To make your return or exchange experience the best it can be, we've adjusted our policy to exactly match the circumstances of the purchase.

Choose one of the following to find out more about that topic:

Gift Purchases Online Purchases Department Store Purchases Gift Card Purchases Order Accuracy

Gift Purchases


Return/Exchange at a Store
For gifts purchased either in-store or online, just bring the item you'd like to return/exchange and your gift receipt to the Customer Service Desk of any Kohl's store near you.

Back to Gift Purchases

Return by Mail

If your gift arrived by mail from Kohl's, you can return it by mail.* Just fill out the Return & Exchange form that accompanied your purchase, and pack the merchandise and receipt into a sturdy box. Then, apply the supplied return label. (Please send all shipments prepaid.)

We understand that making returns by mail can sometimes be the most convenient for our customers. If you do choose to return any Kohls.com purchase by mail, please include the tags for all the items and remember that items should not have been worn or used.

*We're sorry, we are not able to accept returns by mail for items purchased in-store. If you purchased your item(s) in-store, please return it to the Customer Service Desk of any Kohl's store near you.

Back to Gift Purchases

Exchange by Mail
iIf your gift arrived by mail from Kohl's, you can exchange it by mail.* We treat your exchange as a new order to make it easier for you to track your purchase online and to correctly credit your return.

New Item Exchange
To exchange an item for a different item, please follow the “Return by Mail” instructions above. Then, shop Kohls.com to place a new order.

Exchange
To exchange an item for the same item in a different size or color, simply complete the Return & Exchange form that accompanied your gift. (Shop Kohls.com to find the necessary product information about your replacement item.) Then, follow the “Return by Mail” instructions above.

*We're sorry, we are not able to accept exchanges by mail for items purchased in-store. If you purchased your item(s) in-store, please exchange it at the Customer Service Desk of any Kohl's store near you.

Back to Gift Purchases

Back to Top

Online Purchases

As a Kohls.com customer, you have three convenient options to return or exchange your online purchases.

Kohls.com purchases will be credited* to the account used to make the purchase, unless you indicate otherwise. If you'd like to receive a credit on a different credit card account, please complete the “Credit/Payment” method section of the Return & Exchange form that accompanied your order. Please note: To avoid return shipping & handling costs, please choose to return your Kohls.com purchase to a Kohl's store near you.

*Please allow approximately 10 days for your credit to be applied to your credit card after the return/exchange has been processed at our fulfillment center. To avoid delays, simply bring your return(s)/exchange(s) to any Kohl's store near you.

 

Return/Exchange at a Store
For items purchased either in-store or online, just bring the item you'd like to return/exchange and your gift receipt to the Customer Service Desk of any Kohl's store near you.

Back to Online Purchases

Return by Mail

If your purchase arrived by mail from Kohl's, you can return it by mail.* Just fill out the Return & Exchange form that accompanied your purchase, and pack the merchandise and receipt into a sturdy box. Then, apply the supplied return label. (Please send all shipments prepaid.)

We understand that making returns by mail can sometimes be the most convenient for our customers. If you do choose to return any Kohls.com purchase by mail, please include the tags for all the items and remember that items should not have been worn or used.

*We're sorry, we are not able to accept returns by mail for items purchased in-store. If you purchased your item(s) in-store, please return it to the Customer Service Desk of any Kohl's store near you.

Back to Online Purchases

Exchange by Mail
If your purchase arrived by mail from Kohl's, you can exchange it by mail.* We treat your exchange as a new order to make it easier for you to track your purchase online and to correctly credit your return.

New Item Exchange
To exchange an item for a different item, please follow the “Return by Mail” instructions above. Then, shop Kohls.com to place a new order.

Exchange
To exchange an item for the same item in a different size or color, simply complete the Return & Exchange form that accompanied your gift. (Shop Kohls.com to find the necessary product information about your replacement item.) Then, follow the “Return by Mail” instructions above.

*We're sorry, we are not able to accept exchanges by mail for items purchased in-store. If you purchased your item(s) in-store, please exchange it at the Customer Service Desk of any Kohl's store near you.

Back to Online Purchases

Back to Top

Department Store Purchases

Our Easy Return & Exchange Policy means a convenient way to return or exchange an in-store purchase. Just bring the item you'd like to return or exchange to the Customer Service Desk of any Kohl's store* near you, and we'll take care of the rest.

*Remember, returns/exchanges for in-store purchases can only be completed in-store.

Without a receipt you may be given*:
• An even exchange.
• A Kohl's Merchandise Return Credit (KMRC), good at any Kohl's.
• A credit to your Kohl's Charge Card, if your items were purchased on your Kohl's Charge.
• A corporate-issued refund.

Back to Department Store Purchases

With a receipt you may be given*:
• A cash or credit refund, based on the original method of payment.
• An even exchange.
• A Kohl's Merchandise Return Credit (KMRC), good at any Kohl's.
• A corporate-issued refund.

Back to Department Store Purchases

With a Kohl's Gift Receipt, you may be given*:
• A Kohl's Merchandise Return Credit.
• An even exchange.
• A corporate-issued refund.


* Purchases that earn Kohl's Cash Coupons or purchases in which Kohl's Cash Coupons were tendered may result in an adjusted refund amount and/or decreased coupon value.

Back to Department Store Purchases
Back to Top

Gift Card Purchases

We're sorry, but gift cards purchased either in-store or online cannot be returned.

Back to Top

Order Accuracy

Are your shipments insured?
Yes. For your protection, the carriers we've partnered with insure any shipments up to $100. If the total exceeds that amount, Kohl's insures your shipment.

Back to Order Accuracy

What should I do if my order was damaged upon receipt?
We apologize if your order was damaged upon receipt and for any inconvenience it may have caused. Please call Customer Service toll-free at (866) 887-8884 for assistance in reordering new merchandise or to be reimbursed.

Back to Order Accuracy

What should I do if the order I received is incorrect (received someone else's order, extra items or missing items)?

We apologize for any error made in the processing of your order and for any inconvenience it may have caused. Our friendly Return & Exchange Policy above makes it easy to correct your order, or get your money back.

  • If you received extra items that are not yours, please e-mail us using the option below or call us with the information from the items that are not yours.
  • If you are missing items from your order, please e-mail us using the option below or call us with detailed information of what is missing so we can reorder it for you or reimburse you.
  • If you received someone else's order completely, please e-mail us using the option below or call us for assistance with the order number from the order you did receive, as well as your order number so we can track your merchandise.

Toll-free phone: (866) 887-8884

If you still need assistance with this topic, e-mail us at: general.help@kohls.com.

Back to Order Accuracy

Back to Top