You can pay for a Kohls.com order with a valid Kohl's Charge card or another major credit card, including MasterCard®, Visa®, American Express® and Discover®.
If you are interested in applying for a Kohl's Charge Card, print out our Quick Credit Application and fill it out at home. Then, see any Associate at your nearest Kohl's store to have it processed.* For help finding your nearest Kohl's, use our Store Locator.
You may also use a Kohl's Gift Card** or Kohl's Merchandise Return Credit
(KMRC)*** as payment.
Please note: In order to place an order at Kohls.com, your Billing Address must be within the Continental U.S., Alaska and Hawaii, including all military (APO/FPO) addresses. We cannot accept orders placed with overseas bank credit cards or international billing addresses.
*Subject to credit approval. Requires valid photo identification and major credit card.
**Gift Cards must have a PIN to be used online. The PIN is located on the back of your Gift Card, next to the bar code.
*** Issued in our stores as credit for a purchase returned without a receipt.
Yes, you may use Kohl's Gift Cards, Kohl's Merchandise Return Credits (KMRCs) and Kohls.com Promo Codes when purchasing online. Gift Cards must have a PIN to be used online. The PIN is located on the back of your Gift Card, next to the bar code.
For all other Kohl's coupons and discounts, please review the information printed on the coupon/discount to determine online validity.
How quickly we can process your return depends on several factors, including mailing time, processing time at our distribution center and more. Please allow at least a complete billing period for your return to be processed.
If you have any questions after that time has elapsed, please call Kohl's Customer Service toll-free at (866) 887-8884 for more detailed information. Remember, your online purchases are also able to be returned at any of our Kohl's stores for your convenience.
Kohl's Customer Service Associates are available toll-free at (866) 887-8884 for your Kohl's Charge Card questions Monday through Saturday, 8am to 11pm EST and Sundays from 10am to 11pm EST.
For your personal protection, we are not able to accept any Kohl's Charge Card inquiries via e-mail. We apologize for any inconvenience. For all other inquiries, please select another option from the drop-down menu to send us an e-mail.
Back to Credit Card Information
We are committed to ensuring a secure and private shopping experience. Kohls.com utilizes SSL to encrypt the information you provide (including but not limited to name, address and credit card number) before it is transmitted across the Internet. As a result, placing an order online at www.Kohls.com is secure and safe.
We do realize that not all our customers may be entirely comfortable submitting their credit information online. If you would prefer to make your purchase over the phone, simply call Kohl's Customer Service toll-free at (866) 887-8884, and we'll be happy to take your order.* Kohl's Customer Service Associates are available to answer your call Monday through Saturday, 8am to 11pm EST and Sundays from 10am to 11pm EST.
*Customer Service Associates utilize the same process as customers and will be submitting your order in the same manner you would.
Consumer protection laws have been established to protect you against the unauthorized use of your credit card. In addition, federal laws limit your liability (responsibility) to $50.00 should someone steal your credit card and charge your credit card account.
To show you that Kohl's is committed to a secure shopping experience at www.Kohls.com, Kohl's will reimburse you, up to the full $50.00, if your credit card company makes you pay any part of your $50.00 liability due to fraudulent charges made on your credit card at www.Kohls.com. Of course, you must have properly and timely notified your credit card company about the fraudulent charges.