Kohls.com Returns & Exchanges
Return any item, anytime, for any reason. Have your receipt? You'll get a full refund or even exchange. No receipt? No problem. We'll give you a refund, an exchange or Merchandise Credit.
Hassle-Free Returns
- Our Hassle-Free Return & Exchange Policy means a convenient way to return or exchange any Kohl's purchase. Just bring the item you'd like to return or exchange to the Customer Service Desk of any Kohl's store near you, and we'll take care of the rest.
- Do you have the original reciept or was the purchase made with your Kohl's Charge?
- •You can return any item for a full refund or even exchange.
- Do you have a Gift Receipt?
- • You'll get an even Merchandise Credit good toward anything in store.
- No receipt? No problem.
- • You can make an even exchange, take a Merchandise Credit or get a corporate refund.
- Did you pay with a check or debit?
- • You'll get cash, a Merchandise Credit or a corporate refund.
Gift Purchases
- Return/Exchange at a Store
- Whether the gift was purchased in store or online, just bring the item and your gift receipt to the Customer Service Desk of any Kohl's store near you.
- Return by Mail
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It's easy! If your gift arrived by mail from Kohl's, you can return it by mail. Simply fill out the Return form that accompanied your purchase, pack the merchandise and receipt into a sturdy box and apply the supplied return label.
Please send all shipments prepaid and include all merchandise tags.
Gifts purchased in store must be returned in store. If you purchased your gift(s) in store, please return it to the Customer Service Desk of any Kohl's store near you.
Online Purchases
- Return/Exchange at a Store
- For items purchased either in-store or online, just bring the item you'd like to return/exchange and your receipt to the Customer Service Desk of any Kohl's store near you.
- Return by Mail
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It's easy! If your gift arrived by mail from Kohl's, you can return it by mail. Simply fill out the Return form that accompanied your purchase, pack the merchandise and receipt into a sturdy box and apply the supplied return label.
Please send all shipments prepaid and include all merchandise tags.
Gifts purchased in store must be returned in store. If you purchased your gift(s) in-store, please return it to the Customer Service Desk of any Kohl's store near you.
Gift Card Purchases
- We're sorry, but gift cards purchased either in store or online cannot be returned.
Order Accuracy
- Are your shipments insured?
- Yes. For your protection, the carriers we've partnered with insure any shipments up to $100. If the total exceeds that amount, Kohl's insures your shipment.
- What should I do if my order was damaged upon receipt?
- We apologize if your order was damaged upon receipt and for any inconvenience it may have caused. Please call Customer Service toll-free at (866) 887-8884 for assistance in reordering new merchandise or to be reimbursed.
- What should I do if the order I received is incorrect (received someone else's order, extra items or missing items)?
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We apologize for any error made in the processing of your order and for any inconvenience it may have caused. Our friendly Return & Exchange Policy above makes it easy to correct your order, or get your money back.
- If you received extra items that are not yours, please e-mail us using the option below or call us with the information from the items that are not yours.
- If you are missing items from your order, please e-mail us using the option below or call us with detailed information of what is missing so we can reorder it for you or reimburse you.
- If you received someone else's order completely, please e-mail us using the option below or call us for assistance with the order number from the order you did receive, as well as your order number so we can track your merchandise.
Toll-free phone: (866) 887-8884
If you still need assistance with this topic, e-mail us at: general.help@kohls.com.
- If you received extra items that are not yours, please e-mail us using the option below or call us with the information from the items that are not yours.