My Kohl's Charge
Accessing Account Online
- Can I retrieve my password?
- If you have misplaced your password, you are prompted to enter an account verification question. After answering the question correctly, you will be e-mailed a temporary account password.
- Can I retrieve my User ID?
- If you have misplaced your User ID, you are prompted to enter your account number and the last four digits of your Social Security number. After entering the information correctly, your User ID will be populated for you. You are required to enter your password to log in.
- What information is available to me when I access my account online?
- When you access your account online, you are able to view the following:
- Unbilled activity
- Current balance
- Previous 6 statements (within the last six months)
- Transaction detail (within the last six months)
- Account terms and conditions
When you access your account online, you are able to perform the following functions:
- Pay your bill online
- Generate up to two future payments
- Change your home and/or billing address
- Opt out of paper statements
- Change your e-mail address
- Change your password
- Print your statement
- Export statement information to Excel
- What are your recommended software requirements for using this site?
- Some web browsers are unable to display all site information correctly. This is most common on our site for MAC users that are using Internet Explorer as their browser. Our site is designed to work best on a Windows operating system with Internet Explorer (version 5.0 or higher). If you are using something else, all of your account information may not be displayed correctly.
Card Activation
- I did not request a new card; why did I receive a new Kohl's Charge card?
- We have changed the look of our Kohl's Charge cards and reissued cards to most Kohl's Charge customers.
- Is there another way for me to activate my card?
- Yes, you can activate your card by presenting your photo ID and Kohl's Charge card at the time of your next purchase or by calling 1-800-954-0244.
- If I do not enroll in the Kohl's Account Ease program today, how can I do so in the future?
- You can enroll in the Kohl's Account Ease program at anytime by calling 1-800-954-0244.
- If I activate my card online, can I use it to shop today?
- Yes, after activating your card, you are ready to shop at any Kohl's location, or online at www.Kohls.com.
- Can I activate my spouse's card?
- Yes, as the primary or joint account owner, you can activate all cards on the account. Only primary and joint account owners can activate their cards online.
- Is my personal information secure online?
- Yes, your personal information is secure online. Kohl's uses SSL, which ensures that your information is secure when transmitted through the Internet.
- Why do I need to verify my home phone number?
- Kohl's wants to verify all customers' phone numbers in order to keep account information up-to-date.
- Can I still use my old card after I activate my new Kohl's Charge card?
- No, upon activating your new card, your old card cannot be used.
More Information
- How do I apply for a Kohl's Charge Card?
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If you are interested in applying for a Kohl's Charge Card, please apply online at My Kohl's Charge or complete our printer-friendly Quick Credit Application. You can either mail it in or take it to your nearest Kohl’s Store for processing. For help finding your nearest Kohl's, use our Store Locator.
- How do I contact Customer Service?
- For information on My Kohl's Charge, including questions about registering your account online, or making online payments, call 1-800-470-0554 or send an e-mail to MyKohlsCharge@kohls.com.
For information on your Kohl's Charge unrelated to online access, please call 1-800-564-5740 or send an e-mail to customer.service@kohls.com. Include your full name and billing address when contacting customer service.
Hours of Operation:
8am to 11pm, EDT, Monday through Saturday
10am to 11pm, EDT, Sunday
- What are the benefits of becoming an MVC customer?
- You can become a Kohl's Most Valued Customer by spending at least $600 on your Kohl's Charge every year (from February through January). We'll thank you with these exclusive MVC privileges:
- An additional six times a year, you can pick your personal sale day, plus you'll receive other special savings offers periodically throughout the year.
- The MVC NOW Quarterly Newsletter, which is full of useful fashion tips and lifestyle information, also provides valuable savings offers exclusively for you!
Bottom line: We're already known for our great sales ... but as an MVC Kohl's Charge customer, you'll be invited to 18 savings opportunities every year.
- What are the benefits of the Kohl's Charge?
- As a Kohl's Charge customer you will receive additional discounts on our sale and regular prices 12 times a year! Also, by being a Kohl's Charge member, you are eligible to become a MVC customer.
- What do I do if my card has been lost or stolen?
- Please contact our Customer Service Center to report your card lost or stolen by calling 1-800-564-5740.
- How can I increase my credit limit?
- Please contact our Kohl's Customer Service Center to request a credit limit increase by calling 1-800-564-5740. Subject to approval.
- Can I view my statement information in any other language?
- Currently, your Kohl's Charge Account is only available in English. As we continue to grow, look for more language options.
- How can I apply for a Kohl's Charge Card?
- We've got three easy ways for you to apply.
1. Apply online at My Kohl's Charge.
2. Visit any one of our locations nationwide, and pick up an application. Our quick credit process will get you shopping — and saving — that same day.
3. Go to Kohls.com, click the "about us" link at the bottom of the page, click the "charge cards" link, and print out the Quick Charge Application. Complete the application and then see any Associate at your nearest Kohl's store, or mail it to Kohl's Credit, P.O. Box 3120, Milwaukee, WI 53201-3120 to have it processed.
- What is the difference between a joint owner and an authorized user?
- A joint owner is as responsible for the payments on the account as the primary account holder is. Although the joint owner is able to make changes to the account, he/she cannot change the primary owner of the account. An authorized user can make purchases on the account, but is not legally responsible for payments. The authorized user is unable to make any changes or inquiries to the account.
- Is there any time when I will not be able to view my account online?
- Immediately following your successful registration, you will be able to take advantage of most of our online services. For example, you will be able to make a payment, update your profile information and view the FAQs. Unfortunately, there may be a 24-hour window after successfully registering your account in which you may not be able to view your statement information. Your statement information includes viewing any previous statements, transaction details, as well as any unbilled activity. This time may be required to upload your statement information to your new online account. After 24 hours, you will have full access to your account including all statement information.
- Can I change my billing address online?
- Updating your contact information is easy when you register your Kohl's Charge Card at http://credit.kohls.com! After registration, you'll be able to change your telephone number, billing address and e-mail address.
- Why should I avoid using the "Back" browser button?
- Using the "Back" browser navigation button may result in the loss of data, page, or secured connection. Avoid using any of the browser navigation buttons and only use the navigational links on the left or any links provided on the page.
Payment Information
- Where can I mail my payment?
- Please mail your payment to :
Kohl's Payment Center
P.O. Box 2983
Milwaukee, WI 53201-2983
Please do not mail payments to your local store.
- What are all of my payment options?
- You can make a payment by phone at 1-800-564-5740. (There is a convenience fee with phone payments.)
You are able to make a payment at any store register during store hours.
Or, you can mail payment to:
Kohl's Payment Center
P.O. Box 2983
Milwaukee, WI 53201-2983
- Can I make a payment online?
- Yes, you can! Simply register your Kohl's Charge Card at http://credit.kohls.com where you'll be able to view your statement, pay your bill and much more.
- What is my minimum payment amount to avoid a finance charge?
- To avoid a Finance Charge, we must receive your payment of the full "New Balance" by the "Due Date."
Some states apply for an "Interest Free" (no finance charge) option. To see if you qualify for this option, see the messages on your statements or view the terms and conditions that were provided on the credit application. To view the Card Member Agreement, go to www.kohlscorporation.com and on the top navigation bar, select Charge Cards. From the left-hand side, select Charge Application to view the credit application and credit agreement in PDF format. Look for Interest Free Option in the text.
Registration
- Why should I register my account online?
- Registering your account enables you to access your Kohl's charge online. You will be able to pay your bill online, check your balance, see recent transactions and update your contact information.
- Why do I need to enter my personal information?
- For your protection, we need to verify the information entered against the information on your account. This will ensure you are the only person viewing your account information. Never share your User ID or password.
- Is my information secure if I access it online?
- Kohl's uses SSL, which ensures that your information is secure when transmitted through the Internet. You will access your account using a secure password that only you will have access to.
- How many accounts can I set up?
- We permit customers to set up one account per Kohl's charge. If you have a joint account, you can give access to your joint account holder by sharing the User ID and password.