My Kohl's Charge
Accessing Account Online
- Can I retrieve my User ID?
- If you have misplaced your User ID, please select the "Forgot your User ID?" link from the My Kohl's Charge Sign-In page. You will then be prompted to enter your account number and the last four digits of your social security number for verification purposes. After entering the information correctly, your User ID will be populated for you. You are required to enter your password to log in.
- Can I retrieve my Password?
- If you have misplaced your Password, please select the "Forgot your Password?" link from the My Kohl’s Charge Sign-In page. You will then be prompted to enter your User ID and answer your account verification question. After answering the question correctly, you will be e-mailed a temporary account password.
Please be advised that if your e-mail account utilizes a bulk mail folder or a spam blocker service, your My Kohl's Charge password may have been mistaken for spam. Please make sure you are allowing e-mail from MyKohlsChargePassword@kohls.com.
Note: If your password does not arrive within 24 hours, please call Customer Service toll-free at 1-800-470-0554 or send an e-mail to mykohlscharge@kohls.com.
- What information is available to me when I access my account online?
- When you access your account online, you are able to do the following:
- View your current balance
- View your unbilled activity
- View your previous statements (within the last 12 months)
- View the detail of your transactions (within the last 12 months)
- View important account messages
When you access your account online, you are able to perform the following functions:
- Pay your bill for FREE online
- Schedule up to two future payments
- Change your home and/or billing address
- Change your e-mail address
- Change your password
- Opt out of paper statements
- Print your statement
- Export statement information to Excel
Card Activation
- I did not request a new card; why did I receive a new Kohl's Charge card?
- We have changed the look of our Kohl's Charge cards and reissued cards to most Kohl's Charge customers.
- How can I activate my new Kohl's Charge card?
- To activate your new card please visit our Card Activation site. You can also activate your card by presenting your photo ID and Kohl's Charge card at the time of your next purchase or by calling 1-800-954-0244.
- If I activate my card online, can I use it to shop today?
- Yes, after activating your card, you are ready to shop at any Kohl's location, or online at www.kohls.com.
- If I have other users on my Kohl's Charge account, can I activate their cards as well?
- Yes, as the primary or joint account owner, you can activate all cards on the account. Only primary and joint account owners can activate their cards online.
- Is my personal information secure online?
- Yes, your personal information is secure online. Kohl's uses Secure Sockets Layering (SSL), which ensures that your information is secure when transmitted through the Internet.
- Why do I need to verify my home phone number?
- Kohl's wants to verify all customers' phone numbers in order to keep account information up to date.
- Can I still use my old card after I activate my new Kohl's Charge card?
- No, upon activating your new card, your old card cannot be used. Please make sure to cut up and discard your old card.
More Information
- What are the benefits of the Kohl's Charge card?
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As a Kohl's Charge customer you will receive additional discounts on our sale and regular prices 12 times a year! Also, by being a Kohl's Charge member, you are eligible to become an MVC customer.
- How can I apply for a Kohl's Charge card?
- There are two easy ways for you to apply:
1. Apply online at My Kohl’s Charge.
2. Visit any one of our locations nationwide, and pick up an application. Our quick credit process will get you shopping — and saving — that same day.
- How do I contact Customer Service?
- For information on My Kohl's Charge, including questions about registering your account online, or making online payments, call 1-800-470-0554 or send an e-mail to mykohlscharge@kohls.com.
For information on your Kohl's Charge unrelated to online access, please call 1-800-564-5740 or send an e-mail to customer.service@kohls.com. Include your full name and billing address when contacting customer service.
Hours of Operation:
7am to 10pm, CDT, Monday through Saturday
9am to 10pm, CDT, Sunday
- How do I become an MVC customer and what are the benefits of being an MVC customer?
- You can become a Kohl's Most Valued Customer by spending at least $600 on your Kohl's Charge every year (from February 1st through January 31st). We'll thank you with these exclusive MVC privileges:
- An additional six times a year, you can pick your personal sale day, plus you'll receive other special savings offers periodically throughout the year.
- The MVC NOW Quarterly Newsletter, which is full of useful fashion tips and lifestyle information, also provides valuable savings offers exclusively for you!
Bottom line: We're already known for our great sales ... but as an MVC Kohl's Charge customer, you'll be invited to 18 additional savings opportunities every year.
- What do I do if my card has been lost or stolen?
- Please contact Kohl's Customer Service Center to report your card lost or stolen by calling 1-800-564-5740.
- How can I increase my credit limit?
- Please contact Kohl's Customer Service Center to request a credit limit increase by calling 1-800-564-5740. Increases are subject to credit approval.
- Can I view my statement information in any other language?
- Currently, your Kohl's Charge Account is only available in English. As we continue to grow, we hope to add more language options.
- How can I add/remove a joint owner or authorized user?
- For information on how to add/remove a joint owner or authorized user, please call 1-800-564-5740 or send an e-mail to mykohlscharge@kohls.com. Include your full name and billing address when contacting Customer Service.
Hours of Operation:
7am to 10pm, CDT, Monday through Saturday
9am to 10pm, CDT, Sunday
- What is the difference between a joint owner and an authorized user?
- A joint owner is as responsible for the balance on the account as the primary account holder is. Although the joint owner is able to make changes to the account, he/she cannot change the primary owner of the account. An authorized user can make purchases on the account, but is not legally responsible for the balance. The authorized user is unable to make any changes to or inquiries about the account.
- Is there any time when I will not be able to view my account online?
- Immediately following your successful registration, you will be able to take advantage of most of our online services. For example, you will be able to make a payment, update your profile information, and view the FAQs.
There may be a 24-hour window after successfully registering your account in which you may not be able to view your statement information. Your statement information includes viewing any previous statements and transaction details, as well as any unbilled activity. This time is required to upload your statement information to your new online account. After 24 hours, you will have full access to your account including all statement information.
- Can I update my residential or mailing address online?
- Updating your contact information is easy when you register your Kohl's Charge Card at My Kohl’s Charge! After registration, you will be able to change your telephone number, residential address (no P.O. Boxes), mailing address and e-mail address.
- Why should I avoid using the "Back" browser button?
- Using the "Back" browser navigation button may result in the loss of data, page, or secured connection. Please avoid using any of the browser navigation buttons. Instead, only use the navigational links found on the left-hand side of My Kohl’s Charge or the links provided within the My Kohl’s Charge page.
- How can I ensure I receive all e-mail related to my Kohl’s Charge account?
- To ensure delivery of Kohl’s Charge-related e-mail, add the following e-mail addresses to your list of approved senders:
If you still suspect you aren’t receiving all e-mail from Kohl’s, call our Customer Service Department at 1-800-470-0554 or e-mail mykohlscharge@kohls.com.
- Where can I find my cycle date at My Kohl's Charge?
- After registering your account on My Kohl’s Charge, view your cycle date on the Account Summary page under the Last Statement heading.
For additional information on your cycle date, call 1-800-470-0554 or e-mail mykohlscharge@kohls.com.
Hours of Operation:
7am to 10pm (CDT), Monday through Saturday
9am to 10pm (CDT), Sunday
- How can I change my settings to receive electronic versus paper statements?
- By opting to receive paper statements, you will receive both paper and e-mail statements. You may view or modify this setting by logging in to your Kohl's Charge account, clicking on Account Services and then selecting Contact Information.
- Why should I choose to opt out of receiving paper statements?
- Opting out of receiving paper statements is free, easy and secure. Choosing to receive electronic statements means you will no longer receive a paper statement each month. Instead, an electronic statement summary is e-mailed to you, thus reducing the risk of identity theft.
This statement summary includes an overview of your full statement and highlights items such as New Balance, Minimum Due and Due Date. In addition, specific instructions are provided regarding access to your full statement details on My Kohl’s Charge. Should you want to print this statement, you may do so after logging in to your account.
Kohl’s has made great efforts to go green by reducing paper consumption. Join us in that effort!
- How can I view a copy of the Kohl's Card Member Agreement?
- The view the most recent copy of the Kohl's Card Member Agreement visit kohlscorporation.com or click here. If you need additional assistance please call Customer Service toll-free at 1-800-564-5740 or e-mail mykohlscharge@kohls.com.
Hours of operation.
Payment Information
- What are all of my payment options?
- You can make a payment by phone at 1-800-564-5740. (A convenience fee may apply.)
You are able to make a payment at any store register during store hours. For help finding your nearest Kohl's, use our Store Locator.
Your payment can be mailed to:
Milwaukee Payment Center
P.O. Box 2983
Milwaukee, WI 53201-2983
To make a payment online, simply register your Kohl's Charge account at My Kohl’s Charge where you will be able to view your statement, pay your bill and much more.
- What is the cutoff time for submitting an online payment at My Kohl's Charge?
- The cutoff time for payments submitted at My Kohl’s Charge is 5pm CST. Any payment made after 5pm CST may not be processed until the following business day.
- I submitted my payment through an alternate bill payment service. How long will it take for my payment to post to my account?
- At this time, only online payments submitted by 5pm CST through the My Kohl's Charge link at Kohls.com are posted on the same business day. When you make an online payment using an alternate bill payment service, the payment may take longer to post. As a general rule please send this type of payment at least five business days before your due date in order to ensure that your payment is posted by the due date.
- I submitted a payment at My Kohl’s Charge. How can I verify that it was received?
- This information can be viewed in the account snapshot at My Kohl’s Charge 24 hours after your payment has been posted to your account. If your payment was made after 5pm CST, it may take up to 48 hours depending on the time of day it was submitted, before it becomes visible.
You may view your pending payments at any time by selecting Payment Options followed by View Pending Payments.
- How many future payments can I schedule at My Kohl’s Charge at once?
- Customers are able to schedule two future payments at My Kohl’s Charge, up to 45 days in advance.
If you schedule your payment more than five days in advance of the due date, you will receive a reminder e-mail that the payment is about to be withdrawn from your bank account.
- When will I receive my statement reminder e-mails?
- After registering your Kohl’s Charge account at My Kohl’s Charge you will begin to receive monthly statement reminder e-mails. These will be sent approximately 48 hours after your cycle date.
- How can I change the cycle date on my account?
- For information on how to change your cycle date, please call 1-800-564-5740 or send an e-mail to mykohlscharge@kohls.com. Include your full name and billing address when contacting Customer Service.
Hours of Operation:
7am to 10pm, CDT, Monday through Saturday
9am to 10pm, CDT, Sunday
- What is my minimum payment amount to avoid a finance charge?
- To avoid a Finance Charge, we must receive your payment of the full "New Balance" by the due date.
Some states qualify for an "Interest Free" (no finance charge) option. To determine if you qualify for this option, see the messages on your statements or view the terms and conditions provided on the credit application. To view the Card Member Agreement go to https://apply.kohls.com and click "Apply Now!" Then click on the hyperlink for the Kohl's Cardmember Agreement in PDF format. Look for Interest Free Option in the text.
- If I live outside the United States, can I still use My Kohl's Charge to pay my bill online?
- Yes, as long as your payment is submitted through an American bank account.
Registration
- Why should I register my account online?
- Registering your account enables you to access your Kohl's Charge online. You will be able to pay your bill online, check your balance, see recent transactions and update your contact information.
- Why do I need to enter my personal information?
- For your protection, we need to verify the information entered against the information on your account. This will ensure you are the only person viewing your account information. Never share your User ID or password.
- Is my information secure if I access it online?
- Kohl's uses Secure Sockets Layering (SSL), which ensures that your information is secure when transmitted through the Internet. You will access your account using a secure password that only you will have access to.
- How many My Kohl's Charge accounts can I set up?
- We permit customers to set up one account per Kohl's Charge account.
- What are the minimum hardware and software requirements to use My Kohl's Charge?
- For best performance, we recommend using Internet Explorer 5.0 or higher.
Troubleshooting
- My Kohl’s Charge is not accepting my e-mail address as my User ID. How can I access my account?
- Please remember that your My Kohl’s Charge User ID is not the same as your e-mail address. To request your User ID, please select the "Forgot your User ID?" link from the My Kohl's Charge Sign-In page. You will then be prompted to enter your account number and the last four digits of your social security number for verification purposes. After entering the information correctly, your User ID will be populated for you. You are required to enter your password to log in.
- I forgot my password and I am being told that my verification answer is wrong. What does this mean?
- While requesting a password reset, please verify that you are entering your User ID correctly. If you enter an incorrect User ID this could create the illusion that your verification answer is wrong.
If you are unsure of your User ID, please select the "Forgot your User ID?" link from the My Kohl's Charge Sign-In page
If you need additional assistance please e-mail mykohlscharge@kohls.com or call Customer Service at 1-800-564-5740.
Hours of operation.
- I am attempting to register at My Kohl’s Charge, but it will not accept my Kohl’s Charge Account number.
- When entering your Kohl's Charge Account number, please use only the first ten digits from your charge card (without any spaces or dashes). You will also find this account number on the top right corner of your Kohl's Charge Account paper statements.
- How can I delete My Kohl’s Charge account registration?
- At this time, we are unable to delete a My Kohl's Charge account from our system.
- What do I do when I receive a “Page cannot be displayed” error message at My Kohl’s Charge?
- When you receive this error message, please close all Internet browser windows, open a new browser and attempt to access the site again. Do not use the back button when getting this error, as this may result in loss of information.
- What do I do when I receive a “Page is no longer available” error message at My Kohl’s Charge?
- Please clear your cache. To clear your cache in Internet Explorer, click on “Tools” and select “Internet Options.” Then click on both “Delete Cookies” and “Delete Files.” Close all Internet browser windows, open a new browser and attempt to access the site again.
- I have cleared my cache and still cannot utilize My Kohl’s Charge. What else can I do?
- There are additional possibilities as to why you may be experiencing difficulty utilizing My Kohl's Charge.
- Please ensure that you are going directly to http://www.kohls.com and clicking on the "My Kohl's Charge" link (icon) at the top middle portion of the screen, rather than accessing this Website from a stored bookmark or favorite, which could cause navigation issues.
- Please be sure that Content Advisor is not “Enabled.” To verify that this feature is not turned on, follow these steps:
1. Open Internet Explorer
2. Go to "Tools"
3. Go to "Internet Options"
4. Select the "Content" Tab, checking to make sure Content Advisor is not currently “Enabled”- Please be sure you are not trying to access the My Kohl's Charge Website from behind a firewall (such as a place of employment or a public computer). If this is the case, you may wish to attempt to log in from a different PC outside of the location exhibiting these symptoms.
- Why can’t I access My Kohl’s Charge from a bookmark or favorites listing?
- My Kohl’s Charge should always be accessed directly from www.kohls.com and not from a saved link in your "Favorites" or “Bookmarks." Accessing the site through a bookmark or favorite could pull old data instead of the most updated version of My Kohl’s Charge.
- How can I ensure that my cookies are enabled?
- To ensure your cookies are enabled in Internet Explorer, please do the following:
1. Go to the toolbar in your Internet browser
2. Choose “Tools” and then “Internet Options.”
3. Select the “Privacy” tab and click on the “Advanced” button.
4. Uncheck the “Override Automatic Cookie Handling” button.
5. Click “OK” at the bottom of the screen to accept the changes and click “OK” again to exit.
- I am receiving the error message, “You are not authorized to perform this action” while attempting to pay my bill.
- If you are using AOL, there may be a compatibility issue with the version you are using. We recommend installing AOL Version 9.0, as this version has proven to be more reliable with My Kohl’s Charge. You can also try an alternate browser (Internet Explorer, Firefox, etc.).
If you are still experiencing issues, a payment can be made by phone at 1-800-564-5740 (a convenience fee may apply), at any store register during store hours or you may mail your payment to:
Kohl's Payment Center
P.O. Box 2983
Milwaukee, WI 53201-2983
For help finding your nearest Kohl's, use our Store Locator.
- Will using AOL affect my access to My Kohl’s Charge?
- If you are using AOL and receive an “Under Construction” page for an extended period of time, please clear your cache.
To clear your cache in Internet Explorer, click on “Tools” and select “Internet Options.” Then click on both “Delete Cookies” and “Delete File.” Close all internet browser windows, open a new browser and attempt to access the site again. If your computer has not been restarted in a long time you may wish to restart it as well.
If this does not resolve the issue, hold the “Ctrl” key down and click the “Refresh” button in your browser.
- I received an “Apache Bridge Error” at My Kohl’s Charge. What does this mean?
- Unfortunately, when this error is received My Kohl’s Charge is temporarily unavailable. Please check back at a later time.
To assist us in troubleshooting this error, without leaving the page with the error, please enter the following address directly into the address bar of your browser: “javascript:document.cookie” (without quotes) and press “Enter.” Please copy the information contained in the Webpage and paste it into an e-mail to us at mykohlscharge@kohls.com.
For alternate payment options please click here.