Kohl's — expect great things

Our Convenience

Our customer-focused approach means you're taken care of and satisfied when you shop at Kohl's — whether that's online or at any of more than 1,100 locations nationwide.

Kohl’s commitment to customers has been recognized by the National Retail Federation for the past seven years on its list of retailers that offer the best customer service. Kohl’s has ranked among the top retailers in the University of Michigan’s customer satisfaction survey for 10 consecutive years. In addition, Kohl’s was ranked by Forbes and the Reputation Institute as the most reputable department store on their annual list of the Most Reputable Companies.

This commitment to customer service extends to every aspect of your shopping experience.


Kohl's Unique Offerings


Unbeatable Savings Opportunities

  • Kohl’s Cash® – During Kohl’s Cash promotions, all shoppers get $10 Kohl's Cash back for every $50 spent (in store or online), with no earn limit, that can be used toward future purchases in store or on Kohls.com – good on all brands and sale prices. It's like getting paid to shop!
  • Night Owls and Early Birds – During special hours, Kohl's offers the lowest prices of the week on select items or categories.
  • Kohl’s Charge – Kohl's Charge customers receive a number of exclusive benefits. In addition to getting extra savings on their first purchase, shoppers also receive Pick-Your-Day shopping passes and special event discounts throughout the year.
  • Shoppers 60+ – Every Wednesday, Kohl’s shoppers age 60 and better will save an extra 15 percent on in-store purchases at Kohl’s stores nationwide.

Customer-Friendly Policies

  • A Hassle-Free Return Policy – Kohl’s return policy gives customers a quick, convenient and “no questions asked” experience. Customers returning merchandise with receipts or items purchased with Kohl’s Charge cards are eligible to receive full refunds or even exchanges, while customers without a receipt will receive a Kohl’s merchandise credit.
  • No Exclusions – There are no brand exclusions when using offers like Kohl’s Cash or Kohl’s Charge card discounts.

Customer Conveniences

  • Kohls.com – 24 hours a day, seven days a week, shoppers have access to an expanded online assortment of exciting merchandise, tremendous values and conveniences available on Kohls.com, including functionality for customer ratings and reviews, online redemption of Kohl’s Cash and navigation features to showcase “What’s New,” “Best Sellers” and “Customers’ Top Rated.”
  • Extended Store Shopping Hours – Kohl’s stores open early and close late so shoppers can take advantage of great in-store savings when it’s most convenient.
  • Kohl’s Kiosk – Buy, Save and Ship It for Free – Kohl’s Kiosks located in all stores make it easy to shop with confidence. Customers can choose from an expanded assortment of styles, sizes, colors and merchandise that may not be available in stores. In addition, Kohl's offers free standard shipping in the U.S. on items ordered from in-store kiosks.
Kohl's Charge