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Kohls.com Help

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Kohls.com Technical Issues

Kohls.com

How do I navigate the Webstore?

Navigating Kohls.com is easy! There are two ways to shop:

1. Click through. Use the left-hand and top navigation to click from a department (Women's) to a category (Petites') to a sub-category (Tops) to a specific product (Croft & Barrow® V-neck Tee).

2. Search. Type your keyword or item number in the search field in the top navigation, and click go. We'll search the site for matches to your request.

  • Search by Item Number
    Many of the items featured in our sale circulars have a Kohls.com Item Number. To find that item or selection of items, simply enter the Item Number into our search field and click go.
  • Search by Keyword
    This is a great tool if you're searching for a general type of product(s). Type a keyword into the Search field, and click go. No quotes, hyphens, commas, "ands" or "ors" are necessary.

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How do I return to the homepage?
From any page, just click the Kohl's logo located in the top left corner of any page, and you'll be automatically returned to the homepage.

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How do I make a purchase/buy an item at Kohls.com?
Shopping at Kohls.com is easy and secure, every step of the way. Both registered and unregistered customers can make a purchase by following step-by-step instructions. Simply provide us with your shipping and billing information, and indicate if an item is a gift. Once you enter your payment information, we'll begin to process your order right away!

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I want to buy an item online, but there is a "Temporarily Unavailable" message appearing at the bottom of the screen. What does this mean?
The "Temporarily Unavailable" message means that we do not have inventory on the item at this time. However, check back regularly because we're always adding new merchandise, so the item you want might be available soon!

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Why shouldn't I use my BACK button throughout the checkout process?
Please use the navigation buttons and links provided. For security purposes, clicking your browser's BACK button will force you to restart the checkout process.

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Is your Website available in any language other than English?
Currently, our products are available only to residents of the continental U.S., Hawaii, Alaska and military (APO/FPO) destinations. Therefore, Kohls.com is only available in English.

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How do I enable JavaScript on my Internet browser to fully experience Kohls.com?
We're sorry, JavaScript is required to shop Kohls.com. Please enable JavaScript on your Internet browser - it's quick and easy! Simply follow the instructions below according to your browser type.

Internet Explorer Users
Firefox Users
Netscape Users
Safari Users

Internet Explorer Users
To enable your JavaScript, simply find your current version of Firefox below and follow the step-by-step instructions.

Internet Explorer 5.x, 6.x for Windows
  1. Open Internet Explorer.
  2. Click Tools.
  3. Select Internet Options.
  4. Click the Security tab.
  5. Click Custom Level.
  6. Scroll down to the Scripting section.
  7. Click Enable under Active Scripting.
  8. Click OK twice to close out.
  9. Click Refresh.

Internet Explorer 4.x for Windows

  1. Open Internet Explorer.
  2. Click View.
  3. Select Internet Options.
  4. Click the Security tab.
  5. Click Custom.
  6. Select Settings.
  7. Scroll down to the Scripting section.
  8. Click Enable under Active Scripting.
  9. Click OK.
  10. Click Refresh.

Internet Explorer 3.x for Windows

  1. Open Internet Explorer.
  2. Click View.
  3. Select Options.
  4. Click Security.
  5. Check Enable Java Programs.
  6. Click OK.
  7. Click Reload.

Internet Explorer 5.x for Mac

  1. From the Explorer menu select Preferences.
  2. Expand the Web Browser menu and select Web content.
  3. Check the boxes for Show style sheets and Enable scripting.
  4. Click OK.
  5. Click Refresh.

Internet Explorer 5.x for Mac X

  1. Open Internet Explorer.
  2. Click Explorer.
  3. Select Preferences.
  4. Click the arrow next to Web Browser.
  5. Click Web Content.
  6. Check Enable Scripting under Active Content.
  7. Click OK.
  8. Click Refresh.

Internet Explorer 5.x for Mac 9

  1. Open Internet Explorer.
  2. Click Edit.
  3. Select Preferences.
  4. Click the arrow next to Web Browser.
  5. Click Web Content.
  6. Check Enable Scripting under Active Content.
  7. Click OK.
  8. Click Refresh.


Firefox Users

To enable your JavaScript, simply find your current version of Firefox below and follow the step-by-step instructions.

Firefox 1.5 and higher for Windows

  1. Open Firefox.
  2. Click Tools.
  3. Select Options.
  4. Click the Content icon.
  5. Check the box next to Enable JavaScript.
  6. Click OK.
  7. Click Reload.


Firefox 1.0 and higher for Mac

  1. Open Firefox.
  2. Click Firefox.
  3. Select Preferences.
  4. Click Web Features.
  5. Check Enable JavaScript.
  6. Click OK.
  7. Click Reload.

Netscape Users

To enable your JavaScript, simply find your current version of Netscape below and follow the step-by-step instructions.

Netscape 7.x for Windows

  1. Open Netscape.
  2. Click Edit.
  3. Select Preferences.
  4. Click Advanced left arrow to expand menu.
  5. Click Scripts & Plugins.
  6. Under Enable JavaScript for, check Enable Navigator.
  7. Click OK.
  8. Click Reload.


Netscape 6.x for Windows

  1. Open Netscape.
  2. Click Edit.
  3. Select Preferences.
  4. Click Advanced (not the "+").
  5. Check Enable JavaScript for Navigator.
  6. Click OK.
  7. Click Reload.


Netscape 4.x for Windows

  1. Open Netscape.
  2. Click Edit.
  3. Select Preferences.
  4. Click Advanced (not the "+").
  5. Check Enable JavaScript and Enable Stylesheets.
  6. Click OK.
  7. Click Reload.


Netscape 7.x for Mac

  1. Open Netscape.
  2. Click Netscape.
  3. Select Preferences.
  4. Click the "+" next to the word "Advanced" (not the word itself).
  5. Click Scripts & Plugins.
  6. Check Navigator under Enable JavaScript for.
  7. Click OK.
  8. Click Reload.


Netscape 6.x for Mac

  1. Open Netscape.
  2. Click Edit.
  3. Select Preferences.
  4. Click Advanced.
  5. Check both Enable Java and Enable JavaScript for Navigator.
  6. Click OK.
  7. Click Reload.


Netscape 4.x for Mac

  1. Open Netscape.
  2. Click Edit.
  3. Select Preferences.
  4. Click Advanced.
  5. Check both Enable Java and Enable JavaScript for Navigator.
  6. Click OK.
  7. Click Reload.
Safari Users

To enable your JavaScript, simply follow the step-by-step instructions.

Safari 2.0 and higher for Mac

  1. Open Safari.
  2. Click Safari.
  3. Select Preferences.
  4. Click the Security icon.
  5. Check Enable JavaScript under Web Content.
  6. Close the window.
  7. Click Reload.

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What are the correct display settings I need to fully experience Kohls.com?
To fully enjoy the colors and images we've built into Kohls.com, set your monitor display settings to 24 bit (a.k.a., "True Color").

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Why do I keep seeing advertisements for Kohl's Department Stores when I do not have a store near me?

Kohl's has stores nationwide and advertises nationally. Check our Store Locator for the Kohl's nearest you; there may be one closer than you think!

And remember — Kohls.com is accessible anytime, anywhere and features the same great brands and values that our stores are known for.

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Technical Issues

I received an error message while shopping your site. What should I do?

On nearly all the error messages you'll see on Kohls.com, we've included how-to directions for correcting the error. Simply follow the instructions we've provided, and you'll be back on track to shopping your favorite department store!

If you continue to encounter difficulties, just give us a call! Call Customer Service toll-free at (866) 887-8884. Or, send an e-mail to webmaster@kohls.com.

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I found an error on your site. Whom do I notify?
We're committed to making Kohls.com the best it can be, so if you've found an error, please let us know! Either send an e-mail to general.help@kohls.com, or call Kohl's Customer Service toll-free at (866) 887-8884.

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Your site is featuring an out-of-date sale event. What do I do?

We update our site every week with the same sale event you'll find in most of our stores nationwide. If you aren't seeing a change in the sale event, there might be a browser-based reason for the time delay. Your browser MIGHT be jam-packed with cached files that are getting in the way of your Website-viewing!


To clear your cache, follow these instructions.

For Internet Explorer Users
1. Open Internet Explorer.
2. From the top navigation bar, select Tools, Internet Options.
3. On the "General" tab, there's a middle box that says, "Temporary Internet Files. Pages you view on the Internet are stored in a special folder for quick viewing later." Click "Delete Files."
4. A dialog box will appear. Check the box that reads, "Delete all offline content," then click "OK."


For Netscape Users
1. Open Netscape.
2. From the top navigation bar, select Edit, Preferences.
3. On the right side, the third box down says, "History. History is a list of all the pages you have previously visited." Click "Clear History."
4. A dialog box will appear saying, "This will clear the list of pages you have previously visited." Click "OK."
5. On the left side of the preferences box, click the "+" next to "Advanced." Select "Cache."
6. In sequence, click both "Clear Memory Cache" and "Clear Disk Cache."
7. Dialog boxes will appear for each, saying, "This will remove all the files currently in your memory/disk cache." Click "OK" for each.

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